> Monitor network security posture and investigate anomalous activities.

Governance, Risk & Compliance. Policy & Risk management.> Information Security Policy & Risk Management, Internal/External assessments, security exception management > Maintaining procedure/diagrams/process documents for IT audit compliance within business units. > Utilizing GRC Software to record audit issues, remediation plans, exceptions and vulnerability management. > Creation of user guides, dashboards, run books, trend analysis reports and presentations for trainings.> Running periodic phishing campaigns utilizing phishing application. Creating dashboards for results and insights, assigning security awareness trainings, and creation of new phishing simulations.

> Disconnecting & breaking down workstations to prepare them for relocation.> Configure computers & desk phones to the network. > Re imaged computers and installed software updates. > IT Asset Inventory. Labeling and documenting using Microsoft Excel.

> Assisted Help Desk staff with front line Technical Support for an organization with over 600 employees. (Onsite & Remote users)> Assist with managing user accounts in Active Directory> Handled IT service requests> Imaged and deployed Window 7 Desktops & Laptops.> Bounded PCs to the Domain> Provided support for Office 365 issues.> Provided support on company issued iPhone and iPads.> Assisted with long term Software and Hardware resolutions.> Install, configure, test, and maintain all hardware and software> Software Audits when configuring a new PC to a user for minimal user interruption. > Troubleshooting WiFi issues and assisting the Network Admin to locate WiFi dead spots.> Troubleshooting assistance for remote users via IM or phone session.> Assistance with clearing space on HDDs for continual use of PCs.> Create and maintain step by step documentation for all resolved issues for future referencing. > New user education on basic techniques for using their newly issued PCs.> Assisted with preparations of conference room peripherals before intended use.> Basic printer troubleshooting.> Proper protection techniques for shipping delicate hardware. Labeling and Inventory for documentation. > Asset Inventory> Assisted in various IT operations daily.

Youth Program for children ages 6-12. Tutoring and extracurricular activities provided for the students. Worked with 20-25 children in one academic year along with one other Group leader. Personal development skills provided for the youth as they developed with age.