Lead projects for both internal and external (customer-facing) customers, including service onboardings, cloud migrations, audit certifications, and release of products and offerings:• Collaborated with validation and analysis of the scope, budget, and goals for complex projects. E.g., helped define the Minimum Viable Product of new offerings related to Managed Services in Azure as well as Cloud Migration projects for customers.• Prepared the project plan including product development phases for an audit certification project to ensure audit dates could be met. E.g., identified and established the right project team from the different teams across the organization, and worked closely with them to secure the pieces of evidence on time.• Assessed the project management challenges of a Managed Service and assembled an enhanced project management standard operating procedure to improve the onboarding experience of customers.• Created, promoted, and maintained the artifacts for an audit certification project to handle written and verbal communications throughout the project lifecycle (e.g., status report meetings) which helped to reduce the complexity of tracking, managing, and communicating with the stakeholders.

Performed project management and consulting roles for large and complex IT Projects.• Validated, analyzed and documented the scope, budget and goals for complex projects. E.g. defined technical requirements, project goals, and resources needed to onboard members of the Title XIX (Medicaid) to Microsoft Azure Cloud across 5 states.• Arranged, led and maintained written and verbal communications throughout project lifecycle (e.g. status report meetings, minutes and emails) ultimately having the impact of reducing the time to solve challenges and facilitate clear expectations among stakeholders.• Cultivated a culture of teamwork and individual accountability by setting clear expectations for tasks and projects, including open-door communication, and collaborative sessions to jointly discuss solutions and challenges. E.g. established and executed a plan that helped to put a set of projects back on track thru collaborative sessions involving cross-functional teams leading to a reduction of 2 weeks of delays.

Led IT projects with budgets ranging from $430,000 to ~$36,000 USD including workload migrations to private and public clouds, hardware upgrade, infrastructure buildouts, and ongoing support deliverables.• Served as the point of contact for customers and stakeholders, leveraging extensive technical knowledge about the project processes, vendors and service providers, as well as regulations, constraints and potential challenges to cultivate a sense of partnership throughout project lifecycle.• Collaborated on projects designing and executing the migration plans. E.g. established the right project team, controlled and monitored the issues for each migration iteration which led to a successful movement of ~600 servers to a new landing zone for a client in the oil and gas industry.

Responsible for managing and controlling resources for support and consultant services in Costa Rica. • Collaborated with IT leaders to scope projects, analyze service data, interview users, and recommend solutions to support clients’ strategic objectives. E.g. designed and executed email service migration to Office365 for a client in the food industry by collecting information on the service, end-user requirements, current usage and future growth thru working sessions, analyzing and translating captured information to the scope and project plan.• Established a consulting and support department in order to develop cross-departmental relationships between sales and operations teams in Costa Rica and across the Central American region facilitating the integration and teamwork. E.g. sale proposal reviews duration were reduced from 2 ½ weeks to 1 week or even days.

Provided strategic and objective advisory services to clients on solutions based on infrastructure technology.• Helped with issues on components such as Active Directory, Microsoft Exchange, and Microsoft System Center Suite, elaborating action plans to reestablish the service as soon as possible, create root cause analysis (RCA), and plans to prevent future incidents. E.g. solved an email service issue impacting up to ~20 000 users in 3 hours for a client in the Costa Rican public sector, provided an RCA report and an action plan to prevent it in the future.

Performed as the administrator of the IT infrastructure within client facilities.• Acted as team lead for customers mostly in the Costa Rica's public sector and managed relationships and communications related to daily operations and support. E.g. SLAs fulfillment reviews, incidents and problems status reports.