Supporting the entire Banking, International, Client, Early career & Legacy franchise departments on a global level and overseeing the implementation of learning initiatives on a global scale while nurturing productive relationships. Specialising in learning strategy, learning systems and managing key stakeholder relationships including director level employees. Responsible for the seamless execution of programs to ensure program success and impact with a risk mindset throughout.

End-to-end management of the company’s leadership training within the Europe, Middle East and Africa region, executing training delivery to employees, from junior managers up to senior executives, in line with the global learning strategy. Handled the development of non-managerial staff to enhance leadership qualities and skills for our future leaders. Cohort of over 35,000 staff in the region with a range of needs. Working with key stakeholders and senior leaders throughout the business to deliver and meet KPI’s regularly. Learning data subject matter expert in the region enabling the region to perform in an efficient, effective and informed fashion.

Freelance Opportunities Whilst awaiting the start on a Master level qualification

Contracted by the Good Things Foundation on behalf of Google to deliver this project in the following capacity: • Presenting tailored training to a variety of customers according to the Google Digital Garage course content. • Evaluating performance during activities and coaching behaviours to meet company's expectations and standards. • Ensuring content was engaging, dynamic, and suited to each group's needs. • Delivering keynote sessions from small to large audiences within the garage or at external venues. • Creating, delivering and managing bespoke events within the Digital Garage. • Promoting the Google Digital Garage by helping to create partnerships and sharing on social media. • Providing solutions for local clients including: SEO, Business Strategy, Brand Strategy, SEM, Analysing Data, Digital Transformation, Google for non-profits. • Provide one to one mentoring and offer careers advice and guidance, and offering CV and Cover Letter writing support.

Head hunted to be the first employee for the company's first development in Northern Island to carry out a challenging disaster recovery and mobilization plan. As crisis management is one of my key skills, it was a very energetic and enjoyable experience. My day to day running of the building included everything from client management to student wellbeing.

Overall RollResponsibility for growth within Ireland to coincide with increasing popular demand of the product using engagement with the customer, to improve satisfaction and Net Promoter score throughout the product with the increase.Duties • Developing new areas with zero knowledge of the company, product and services offered • Achieving targets and goals on a weekly basis • Achieving target related bonuses on monthly basis during our recruitment and placement season• Developing and maintain areas to run smoothly and efficiently • Building good working relationships with companies, schools and local government councils both in private and public sectors • Business Development for the Ireland market- successfully expanding the company throughout Ireland and increasing our volume capacity• Dealing with budgets and allocating money to different departments based on needs and targets• Customer service – maintaining high customer service at all times • Crisis Management • Recruitment on a large volume with new and existing areas with a 60% increase• Communication with 13 different nationalities on a daily basis with different levels of English • Ideas, Innovation and excitation• Liaising with staff from other departments such as sales offices in different countries worldwide• Traveling to multiple destinations throughout Europe on a regular basis for company needs • Available 24/7 dealing with emergency issues • Marketing and branding –production, maintains and usage including digital marketing • Operations and logistics of every intake, activity and event with high volumes of movement around Ireland• Organizing and delivery of multiple activities and events • Engagement and satisfaction – engaging with all customers’ suppliers and employees to maintain and strengthen company relationships• Training, meetings and management of staff

Overall role – responsibility for the whole activity programme within the centre, with a high intake of international customers, foreign staff and local staff, supporting all staff in their roles ensuring high customer satisfaction and students wellbeing.Duties • Planning and promoting activities and excursions• Liaising with local suppliers and attractions• Coordinating timetables for all activity groups • Monitoring stock levels with regular stock takes • Collecting, recording and banking income of high volume• Supporting activity leader including observations, feedback, discipline, training and development• Delivering regular leader briefings • Liaising with staff from other departments such as sales offices in different countries worldwide• Collating and reviewing all activities • Welfare and discipline for all students • Available 24/7 work phone • Dealing with problems and emergency situations

Overall role – responsibility for the whole activity programme within the centre, with a high intake of international customers, foreign staff and local staff, supporting all staff in their roles ensuring high customer satisfaction and students wellbeing.Duties • Planning and promoting activities and excursions• Liaising with local suppliers and attractions• Coordinating timetables for all activity groups • Monitoring stock levels with regular stock takes • Collecting, recording and banking income of high volume• Supporting activity leader including observations, feedback, discipline, training and development• Delivering regular leader briefings • Liaising with staff from other departments such as sales offices in different countries worldwide• Collating and reviewing all activities • Welfare and discipline for all students • Available 24/7 work phone • Dealing with problems and emergency situations