Jonathan Scherer Email & Phone Number

Rosemont, IL, US

Seattle, Washington, US

• Agile software delivery leader within a national, multi-disciplinary team focused on the creation of bespoke solutions to solve clients’ most challenging business problems. Tasked with forging strong partnerships.
• People leader, advocate, and mentor to team of Solution Owners; regularly solicits and delivers performance feedback, evaluates career path trajectory, and facilitates alignment to engagements best suited to individual.
• Cofounder and Program Manager of the Solution Owner Readiness Training Program, a mentorship-based initiative to bolster the onboarding experience and project outcomes; authors content and solicits feedback to capture.
• Assists market and sales leaders by contributing to RFPs and SOWs for new and follow-on engagements𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞:
• Financial: Digital Banking, Investment and Management, Community Banking
• Heathcare: Dental EMR, CRM and Billing

Englewood, Colorado, US

• Appointed to Principal Architect and Director of Development, reporting to the Vice President of Client Services, based upon deep software implementation expertise and proven leadership capabilities. Challenged with.
• Established and managed relationships among network of cross-functional teams including platform engineering, operations support, user experience, product and program management in addition to customers
• Successfully onboarded new team of consumer device-focused engineers; established and aligned expectations with existing teams and fostered seamless integration, ultimately unlocking a new set of Consumer Experience.
• Key contributor and trusted go-to resource during new customer engagements; actively contributed to implementation blueprint and solution design exercises, quarterly business reviews and client escalations

Englewood, Colorado, US

• Selected as leader of newly formed Consumer Experiences team, a consolidated group of modern-web engineers from across the Client Services organization, based upon successful implementation track record, product.
• Implemented and launched CSG’s first Live Linear solution for a boutique telecommunications operator over an 18-month period by partnering with many cross-functional teams to develop and implement net-new services and.
• Authored and introduced new career track within Client Services organization by partnering closely with senior leaders and HR to align roles, qualifications and clear responsibilities for technical.
• Successfully coordinated, planned, and executed migration of 14 legacy consumer websites onto latest CSG ecommerce solution; allowing for complete decommission of legacy services ahead of schedule
• Spearheaded creation of Client Services Knowledge Base and authored a series of technical documentation across a variety of subject matters, fostering and promoting internal knowledge sharing and improving new hire.
• Introduced JIRA Cloud for external client use, enabling a new level of transparency into development, testing and delivery progress in addition to a streamlined intake and prioritization pattern for new feature.

Englewood, Colorado, US

• Team leader of four full-time front-end web developers within the Consumer Experiences Team. Served as an escalation point for impediments affecting development activities faced by the team. Architected and implemented.
• Introduced and advocated elements of Agile methodology; promoting organization and improving and strengthening operational efficiencies
• Leveraged Agile development practices to implement CSG’s first international digital video redemption service in 8 weeks; exceeding client expectations and earning trust
• Pioneered Confluence Space to facilitate a new method of collaboration and knowledge sharing
• Organized and facilitated “Peer Learning Sessions” an internal informal knowledge-sharing session

Englewood, Colorado, US

• Developed and implemented software solutions using CSS, HTML and JavaScript for various clients enabling new ecommerce revenue streams via direct-to-consumer business models. Supported live video streaming operations.
• Self-taught web development languages and concepts such as HTML, CSS and JavaScript
• Implemented CSG’s first HTML5-based ecommerce solution for a major Hollywood movie studio
• Implemented CSG’s first Facebook Application; an ecommerce, live streaming video application

Englewood, Colorado, US

• Supported customers with offer configuration and provided testing and validation necessary. Conducted demonstrations of latest system updates directly to key customers on a quarterly basis, emphasizing impactful.
• Self-taught content preparation workflow activities including encoding, encrypting and publishing
• Implemented advanced Excel data connection and macros to streamline manual efforts plaguing report generation - simplifying the process, improving accuracy and reducing time by 75%

Deerfield, IL, US

• 𝐒𝐞𝐥𝐞𝐜𝐭𝐞𝐝 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬:
• Pivotal role in the largest re-merchandising strategy in company history affecting over 1,800 stores
• Developed data extraction process from CAD drafts; translating data for use in downstream systems
• Synthesized raw data into actionable recommendations, impacting thousands of clients
• Succeeded in providing time-sensitive data to clients, culminating in increased earnings and profit
• Regularly engaged by internal IT teams to perform User Acceptance Testing for software releases

Deerfield, IL, US

• Responsible for the analysis and proving and identifying positive/negative effects of macro space reallocation using newly defined Impact Analysis process on roughly 200 stores. Formulated, documented and presented.
• Ad-hoc report generation to solve time-sensitive business issues
• Liaison between IT and business users to communicate, design and test enhancements to various systems

Deerfield, IL, US

• Summer and part time business intern specializing in macro-level store merchandising
• Successfully completed space reallocation for “Take Care Clinic” nationwide roll-out to 400 stores
• Participated and contributed to Intern Case Study Competition analyzing the effects of competitor acquisitions
• Utilized and improved upon communication, organizational and time management skill sets

Deerfield, IL, US

• Served as a Customer Service Representative
• Assisted customers and answered general as well as photography related questions
• Resolved technical issues with business systems, store computers and photographic machinery
• Assisted management personnel with tasks at hand