Jonathan Mulsman Email & Phone Number

Burlington, Massachusetts, United States

- Examined the network diagrams and configuration files of newly acquired companies’ network devices, as well as available rack space, power and cooling, as part of the initial discovery process. - Planned the configuration, connection layouts, installation guide, and cut sheets of an in-line discovery, analysis and monitoring kit, customized for each acquired companies’ existing network.- Installed and tested the customized kit on-site, managed third-party installation contractors. - Migrated the monitoring kit in-line with a focus on minimizing disruptions - Primary operator of the NetBrain discovery tool. Used the tool to discover other network devices, and collect configurations. Created network maps and device lists with the collected information.

Bedford Ma

- Level III Systems Support for Premium Account customers, escalation point for standard accounts. - Worked with customers and their unique environments, to plan and document RSA SecurID migrations, upgrades, configurations, and integrations with over 300 Partner Solutions products, as part of providing solutions for meeting their security needs, regulatory and legal requirements. - Assisted RSA frontline level I and II Support staff to resolve their more complex customer support and troubleshooting issues. - Trained level I & II staff on new product lines, and improved their problem-solving skills with existing products. - Consistently exceeded all EMC Customer Service and Satisfaction metrics.

Danvers, Ma

- Lead operator/administrator of network and 24 servers in an FDA regulated environment, supporting ~300 local and remote users - Designed, maintained, and documented network infrastructure, and data storage, security, backup and communications systems- Specified, configured, and installed the majority of the company servers, including file, print, email, database, intranet, application, security, backup, licensing- Upgraded and secured clinical network handling HIPAA sensitive patient data, including remote patient monitoring, as part of various clinical trials- Implemented and upgraded site-to-site and remote VPNs, scaled remote user count 15x in 1 year- Worked with Sarbanes-Oxley auditors to document financial and non-financial systems, to identify potential vulnerabilities and gaps. Created new documentation and SOPs to ensure future SOX404 compliance