Jonathan R. Email & Phone Number

Lead a diverse, global team of Customer Success Managers, overseeing the post-sales client journey and ensuring optimal value delivery for international customers across multiple regions.Established and executed strategies that increased customer satisfaction, retention, and product adoption.Foster long-term partnerships with global clients, acting as a trusted advisor and aligning ARISTID’s technology solutions with their business goals.Spearheaded key customer success initiatives that improved onboarding processes, reducing customer implementation time.Acted as the main escalation point for global accounts, collaborating with cross-functional teams to resolve complex issues and drive client satisfaction.Developed data-driven customer engagement strategies, leveraging insights to enhance the customer experience and minimize churn.

Managed complex international projects from initiation to completion, ensuring alignment with client objectives.Coordinated cross-functional teams, delivering high-quality solutions on time and within scope.Developed and implemented project management strategies to optimize efficiency and meet client needs globally.Acted as the primary point of contact for stakeholders, facilitating communication and issue resolution.Led digital transformation efforts, improving project outcomes and enhancing customer satisfaction.Ensured smooth project execution by mitigating risks and maintaining strict quality control.

Île-De-France, France

Drawing from my journey spanning 2020 to 2022, I've honed my skills in digital product ownership. Agile-savvy with a user-centric approach, I excel in stakeholder management and data-driven decisions. Collaborative and adaptable, I've delivered impactful solutions, evolving alongside digital landscapes.

Paris E Região, França

Over my journey spanning 2017 to 2020 as a Project Manager, I've honed my craft with diverse certifications. Proficient in agile methodologies and adept at stakeholder engagement, I've prioritized user-centric strategies and data-driven insights, consistently driving project success. Adaptable and collaborative, I've navigated varied teams, delivering impactful solutions in evolving project landscapes.

Lille, Hauts-De-France, France

Teach IoT and Automation in the Master of Global e-Business program, leveraging extensive industry expertise in technology and international project management. Focus on connecting theoretical concepts with practical applications to help students develop critical skills for navigating the evolving digital landscape.

As a member of ANPPD, I actively engage in initiatives aimed at promoting best practices in data privacy and protection. My involvement includes:Networking with Professionals: Collaborate with a diverse group of professionals dedicated to data privacy, sharing insights and strategies to address the evolving challenges in this critical field.Staying Informed on Regulations: Keep abreast of the latest developments in data privacy laws and regulations, ensuring that I remain knowledgeable about compliance requirements and industry standards.Participating in Workshops and Seminars: Attend and participate in workshops, webinars, and seminars focused on data privacy topics, enhancing my understanding and expertise in this rapidly changing landscape.Contributing to Discussions: Engage in discussions and forums that explore innovative solutions for data privacy challenges, sharing experiences and learning from other experts in the field.Supporting Advocacy Efforts: Support ANPPD’s initiatives aimed at raising awareness and advocating for data protection rights, contributing to the establishment of a more robust data privacy framework.Professional Development: Leverage resources provided by ANPPD for ongoing professional development, enhancing my skills and knowledge in data protection practices and methodologies.

São Paulo E Região, Brasil

As one of the co-founders of Your Dreams, a startup providing smart solutions to small businesses, startups, and freelancers, I worked alongside Paulo Soares to deliver customized websites and IT solutions. My key responsibilities included:Business Development & Sales: Engaged with clients to understand their needs, pitch smart solutions, and secure projects. Managed client relationships from initial contact through delivery.IT Manager & Technical Infrastructure: Responsible for designing and implementing the infrastructure and software processes for each project, ensuring robust, scalable, and secure solutions.Website Design & Development: Led the technical development and customization of websites, ensuring user-friendly interfaces and tailored functionalities aligned with client needs.Project Management: Oversaw end-to-end project delivery, managing timelines, client feedback, and ensuring successful execution.

São Paulo

In my role as an Infrastructure Project Manager, I spearheaded strategic initiatives to enhance the IT infrastructure of our organization. Notably, I successfully managed key projects, including a server upgrade and a comprehensive network security overhaul. These endeavors resulted in a notable 20% reduction in server downtime and the implementation of a robust QA protocol to safeguard system integrity post-release.A pivotal aspect of my role involved fostering collaboration among diverse stakeholders, including cross-functional teams, vendors, and management, to ensure projects were executed within scope, schedule, and budget constraints. Additionally, I meticulously monitored project risks and progress, providing regular updates to senior management to ensure transparency and alignment with organizational objectives.Throughout my tenure, I've demonstrated strong project management acumen, keen attention to detail, and a collaborative mindset, consistently delivering tangible results. I'm committed to driving continuous improvement and leveraging my expertise to contribute to the success of future infrastructure initiatives.

São Paulo Area, Brazil

In this role, I led a team of developers and project managers, driving the success of several software development projects. My primary responsibilities included:Team Leadership & Management: Directed a team of software developers, assigning tasks, monitoring progress, and ensuring that projects were completed on time and within scope. Focused on fostering collaboration, continuous learning, and high performance within the team.Commercial Proposal Evaluation: Played a critical role in evaluating and shaping commercial proposals, analyzing client requirements, and developing accurate cost and timeline estimations. My input was essential to aligning project objectives with client expectations and organizational goals.Development Process Mapping: Spearheaded the mapping of development processes, ensuring that projects adhered to industry best practices and met client-specific requirements. This involved analyzing workflows, identifying bottlenecks, and implementing process improvements to optimize efficiency and productivity.Stakeholder Communication: Acted as the primary point of contact between clients, internal stakeholders, and technical teams, ensuring clear and continuous communication throughout the project lifecycle.Quality Assurance & Risk Mitigation: Developed and enforced quality control processes, ensuring that all deliverables met the highest standards. Monitored project risks and implemented risk mitigation strategies to ensure smooth execution and client satisfaction.Project Reporting: Regularly updated senior management and clients on project progress, challenges, and outcomes, maintaining transparency and alignment with business objectives.

São Paulo E Região, Brasil

During my time as Project Manager at Genesys, I managed several critical internal projects, working closely with technical teams and stakeholders to ensure successful project execution. Key responsibilities included:Internal Documentation Development: Created and maintained comprehensive internal documentation for various processes, ensuring clarity, consistency, and alignment across the organization. This included guidelines for project management, technical standards, and operational procedures.Project Updates & Monitoring: Regularly updated and monitored the progress of multiple projects, ensuring alignment with the overall project plan. I tracked milestones, adjusted timelines as needed, and reported progress to stakeholders to keep all parties informed.Primary Point of Contact for Development Teams: Acted as the main liaison between the development team and other departments, ensuring smooth communication and collaboration. Facilitated the resolution of issues and helped streamline the integration of new processes and systems.Client Interaction: Engaged with clients to understand their needs, manage expectations, and ensure that project deliverables were aligned with their objectives. Addressed client concerns and implemented solutions to improve project outcomes and satisfaction.Internal Process Development: Led the development of procedures within the internal department, focusing on enhancing operational efficiency, optimizing workflows, and improving resource allocation.Team Coordination & Daily Updates: Managed daily team updates, ensuring that all members were aligned on priorities, progress, and upcoming tasks. Fostered a collaborative environment where team members could address issues, share updates, and work towards a common goal.

Alphaville

As a Systems Analyst at Accenture, I played a pivotal role in delivering high-quality support and solutions in a dynamic and fast-paced environment. My key responsibilities included:International Support Focal Point: Served as the primary contact for international support, facilitating communication between global teams and local users. This role involved understanding diverse user needs and ensuring effective resolution of issues.User Interaction: Engaged directly with end-users to gather requirements, provide support, and troubleshoot issues. Developed strong relationships with users to enhance satisfaction and promote effective use of systems.Collaboration with Development and Projects Teams: Worked closely with development and project teams to ensure that user feedback and requirements were effectively integrated into ongoing projects. This collaboration contributed to the successful delivery of solutions that met client expectations.Knowledge Base Management: Assisted in maintaining and updating the knowledge base to ensure that support documentation was accurate and accessible. This resource was invaluable for both users and support teams, streamlining issue resolution processes.Documentation of Procedures: Documented internal processes and procedures to create clear guidelines for team members. This included developing standard operating procedures (SOPs) to improve efficiency and consistency in support operations.Training New Analysts: Provided training and mentorship to new analysts, equipping them with the skills and knowledge necessary for success in their roles. This initiative fostered a collaborative team environment and supported professional development.Support for Leadership: Collaborated with leadership by providing insights and reports on support activities, user feedback, and system performance. This information helped inform strategic decisions and improve overall service delivery.

Alphaville

In my role as a Systems Analyst at Walmart, I contributed to the efficient functioning of IT services and support across the organization. My key responsibilities included:Service Monitoring: Actively monitored system performance and availability, ensuring optimal functionality and timely identification of issues. This proactive approach minimized disruptions and maintained high service levels.Availability Reporting: Developed and maintained availability reports to provide management with insights into system uptime and performance metrics. These reports were instrumental in strategic planning and resource allocation.User Support: Provided first-line support to users, addressing their inquiries and resolving technical issues efficiently. Delivered high-quality customer service that enhanced user satisfaction and productivity.Application Support: Assisted in troubleshooting and resolving issues related to various applications used within the organization. Collaborated with development teams to implement fixes and updates, ensuring smooth operation of critical business tools.Second-Level Support: Offered second-level support to the technical field, helping to diagnose complex issues and providing in-depth solutions. This role involved collaborating closely with technical teams to ensure timely and effective problem resolution.Leadership Support: Worked closely with leadership to understand operational needs and challenges, providing insights and support for decision-making processes. Contributed to leadership reports that summarized system performance and support activities.This position allowed me to enhance my analytical skills, deepen my understanding of IT operations, and develop strong relationships with users and stakeholders, ultimately contributing to the overall success of the IT department.

As a Network Administrator at Faculdade Aldeia de Carapicuiba, I was responsible for ensuring the efficiency and security of the institution's IT infrastructure. Key responsibilities included:Implementation of Network Security Strategy: Designed and deployed security protocols to protect the network from potential threats. This included setting up security roles, configuring proxy servers, and generating security reports to ensure data protection and compliance.Proxy Configuration: Managed and configured proxy servers to control and monitor internet usage, optimizing network performance and ensuring secure access for all users.Security Reports: Regularly generated detailed security reports, monitoring for potential vulnerabilities, and ensuring the network was protected from external threats.Collaboration with Service Providers and Third Parties: Worked closely with external service providers to ensure seamless integration of third-party solutions, such as website development, student software management, and multimedia marketing initiatives. This collaboration allowed for smooth operations and successful project completion.Infrastructure Acquisition and Maintenance: Responsible for procuring, installing, and maintaining the institution's core IT infrastructure, including servers, workstations, routers, switches, and printers. Ensured all systems were properly maintained, minimizing downtime, and improving overall network reliability.This role gave me hands-on experience in network security, infrastructure management, and vendor coordination, significantly enhancing the institution's IT operations and security posture.

São Paulo Area, Brazil

As a Support Analyst at WLV Informática, I was responsible for providing both first- and second-level technical support for various IT systems, ensuring seamless operations for clients. Key responsibilities included:First and Second-Level Systems Analyst: Provided comprehensive technical support for users, diagnosing and resolving a wide range of hardware and software issues, ensuring minimal downtime and high customer satisfaction.Platform Management: Supported and maintained multiple operating systems, including Windows XP, Mandriva Linux, and Windows Server 2003. Ensured the smooth functionality of these platforms, implementing troubleshooting solutions and performance optimizations as necessary.Network Monitoring and Management: Actively monitored the network infrastructure to identify and address potential bottlenecks and security vulnerabilities. This proactive approach helped maintain the stability and integrity of the network, minimizing disruptions.Network Security Auditing: Conducted thorough audits of network security protocols to identify weaknesses and recommend improvements. Implemented corrective actions and enforced security standards to safeguard client data and network access.Infrastructure Reporting: Produced detailed reports on network infrastructure performance and security, offering valuable insights to management for future planning and upgrades.This role honed my skills in technical troubleshooting, customer service, and network security, providing valuable experience across multiple IT platforms and environments.

Master'S Degree, Administração De Empresas

Bachelor'S Degree, Tecnologia Em Tecnologia Da Informação/Sistemas Da Informação

We work with social projects Online Yellow-Pages and Implementation of a free management library Systems at all municipal schools