Jonathan T. Email & Phone Number

San Francisco, California, United States

● Collaborated with marketing and design teams to align messaging and branding across all customer touchpoints, ensuring consistency and reinforcing brand values throughout the customer journey. ● Conducted in-depth analysis of customer feedback and survey data using data analytics tools, identifying key pain points and opportunities for the customer experience and product enhancements. ● Utilized customer data, sentiment analysis, and feedback to anticipate needs and address potential issues before they escalated, fostering stronger customer relationships and loyalty.

San Francisco Bay Area

Set, plan, and implement social media and communication campaigns and strategies Build and foster relationships with community members, setting the tone for virtual communities, and interact in online community forums and platforms. Drive active engagement in community spaces. Follow and maintain metrics on the health of the community and work with Marketing to experiment and create new offerings that drive increased engagement

Redwood City, California, United States

• Manage a portfolio of Partnerships accounts, while maximizing retention and adoption• Identify and qualify growth opportunities for Account Managers to drive strategic expansion and growth• Develop and implement a commercial success strategy for both Global Agency and Partnerships accounts (defining life-cycles, on-boarding, segmentation of support, billing strategies, etc.)

• Identify & contact decision-makers, screen potential business opportunities, select the deals inline with strategies, and lead/ facilitate pitch logistics• Develop and implement overarching outbound sales and business development strategy• Maintain and share professional knowledge through education, networking, events, presentations and Customer Success training

Palo Alto

• Foster relationships locally with the community through unique events that drive brand awareness• Generate customer obsession within our community through your passion and knowledge of everything gaming related• Help consumers to discover, buy, use, and love Microsoft technology solutions and services that meets and exceeds their individual expectations

London, United Kingdom

I represent Microsoft to raise brand awareness and provide consumers with a memorable face-to-face experience. The key duties involve training and one on one interactions with the U.K. team that will strengthen the customer-product-service relationship and influence a new audience abroad. As a spokesperson from the U.S. I teach the Microsoft culture and how it empowers others to achieve more.

Palo Alto

• Taking responsibility in delivering on commitments and strive for positive results that benefit the store, both in the backhouse and front of house through effective time management• Execution of Microsoft Compliance Standards and working together to share the knowledge among team members and other departments• Influencing for Impact with daily and on-going inventory processes/procedures • Collaborate with peers, store leaders, corporate and field team members in the development of innovative ways to make a larger impact in our customers lives.

Palo Alto

• Help consumers discover, buy, utilize, and promote empowerment through Microsoft technology and solutions with the intent to meet and exceed their individual expectations• Evangelize the vast amount of product offerings and share the diverse cross platform ecosystem integration through in-store experiences, workshops, and unique events • Strive for positive outcomes by using effective approaches to solve problems and technical troubleshooting• Take responsibility in delivering on commitments and seeks positive results that benefit customers, both externally and internally• Maintain up to date product knowledge by self-educating, learning through others and helping individuals reach their personal and company goals• Combines resources and joint efforts with teammates to achieve store goals by maintaining a #WinAsATeam culture

San Jose

Daily tasks consist of maintaining different sales goal and creating new relationships with customers. Other responsibilities include product knowledge to provide expert customer consulting for current and future sales opportunities.

Santa Clara

Storefront functions are made up of product stocking and managing POS system. On floor task including helping customers by providing excellent customer service and building relationships to build brand loyalty. Other task includes working the back of house working with the logistics team and visual set team.

Provide convenience and organization for readers, visitors, and the library community.Practiced various skills: Dui Decimal System, rearrange, and book returns.TLC (Teen Library Council) Brainstorm ideas for library community: child friendly, serene atmosphere, engage visitors.

Bachelor Of Business Administration - Bba, Business Psychology

Associate Of Arts (Aa), Business, Health

Business & Health

Activities and Societies: badminton, VSA