Jonathan Nuno Email & Phone Number

Alpharetta, Georgia, US

Atlanta, Georgia, US

Atlanta, GA, US

Chattanooga, TN, US

• Aided team members on complex behavioral health claims by differentiating when an occupational or self-inflicted injury exclusion would apply resulting in an approval rather than a denial with a future appeal
• Trained team members on short-term disability to prevent claims from being overworked due to an analyzed trend showing difficulty with ongoing claim management
• Created and implemented a Microsoft Excel macro to assign work coverage items to individuals on the team and effectively reduced work coverage distribution time by at least 50%
• Decreased claim turnaround times and reduced company spend on document and phone call translations by going above and beyond through real-time and as-needed Spanish-to-English translations
• Maintained a case load of up to 120 claims, working upward to five new claims a day, consisting of short-term and state disability integrated with FMLA, State, and Corporate Leaves with a lower-than-average turnaround.

Chattanooga, TN, US

• Provided direction on when additional medical information should be requested during the initial claim markup process due medical information status prior to claim assignment.
• Collaborated on modifying the eligibility review process regarding complex scenarios in which further action was required prior to confirming resulting in a shortened initial claim review.
• Assumed a leadership role within the team by leading problem-solving events and attending cross-departmental events to improve the initial and ongoing claims management process.
• Mentored Short-Term Disability Trainees by aiding with claim list prioritization and direction for both behavioral and non-behavioral claims.

Chattanooga, TN, US

Calhoun, Georgia, US

• Architected Microsoft Excel spreadsheets for calculating calculated various key measurements and metrics which resulted in quicker communication between Sales Assistants and Logistics Coordinators.
• Developed Standard Operating Procedures for new and ongoing international orders, quotes, and customs requirements for quicker turnaround times and more efficient daily work.
• Reduced the amount of aged short rolls by providing approved discounted pricing by measuring and combining all requested measurements.
• Partnered with International Sales Representatives to maximize profit potential on a per order basis while maintaining a reasonable window for delivery.

Bachelor Of Applied Science (Basc), Technology Management

Certificate Of Software Engineering, Full Stack Web Development

Internaional Certificate, Chinese Language And Literature

Associate'S Degree, Integrated Tech Studies