• Build and improve relationships with customers, key suppliers, and partners.• Identify potential opportunities and conduct sales strategy for service/product repositioning.• Educate and inform clients about the company’s products, services, and special offers.• Attend to client complaints and resolve issues promptly.• Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.• Work with internal departments to ensure company… Show more • Build and improve relationships with customers, key suppliers, and partners.• Identify potential opportunities and conduct sales strategy for service/product repositioning.• Educate and inform clients about the company’s products, services, and special offers.• Attend to client complaints and resolve issues promptly.• Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.• Work with internal departments to ensure company meets clients’ expectations.• Oversee customer relationship management system.• Responsible for duties and functions as stipulated in Quality Management System and shall:a.) ensure that the quality management system conforms to the requirements of ISO 9001;b.) ensure the processes are delivering their intended outputs;c.) report on the performance of the quality management system and on opportunities for improvement in particular to top management;d.) ensure the promotion of customer focus throughout the organization; ande.) ensure that the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented. Show less

• Craft new SOP’s & Training schemes, both hard and soft skills to develop and provide structure for employees in all departments.• Recruitment of new talents using 360Recruit methodology and utilization of various recruitment platforms• Employee handbook, company policy, and departmental workflow creation.• Employee succession, retention, and development strategies.• Participation in SOPs drafting and communication. Achievements:• Develop and implement policies… Show more • Craft new SOP’s & Training schemes, both hard and soft skills to develop and provide structure for employees in all departments.• Recruitment of new talents using 360Recruit methodology and utilization of various recruitment platforms• Employee handbook, company policy, and departmental workflow creation.• Employee succession, retention, and development strategies.• Participation in SOPs drafting and communication. Achievements:• Develop and implement policies, programs and guidelines related to Employee Relations.• In-depth incorporation of company and employee management in line with Malaysian Employment Act 1955 (Amendment 2023), Labour Law, Industrial Relations Act 1967• Planned employee relations improvements via engagement surveys, 1to1 sessions from various departments, rectifying internal inter-department and peer to peer disputes.• Rectified past employee issues with correspondence to JTK and Perkeso.*Reason for leaving: Retrenched due to closing down of Malaysia office. Show less

• Design and implement training plans to help 163 employees across 12 branches learn new skills and techniques in employee ethics and customer service• Monitor progress of employees and adjusted instructional strategies to meet specific needs • Consolidating relations between work peers and patients (customers)• Talent sourcing and acquisition, Interview coordination and facilitation, Building talent pipelinesAchievements:• Reduce 4% labour cost by identifying burdensome and… Show more • Design and implement training plans to help 163 employees across 12 branches learn new skills and techniques in employee ethics and customer service• Monitor progress of employees and adjusted instructional strategies to meet specific needs • Consolidating relations between work peers and patients (customers)• Talent sourcing and acquisition, Interview coordination and facilitation, Building talent pipelinesAchievements:• Reduce 4% labour cost by identifying burdensome and detrimental employees• Implemented digital employee monitoring initiative which resulted in 10% increase in staff productivity• Reduced 7% monthly profit loss by removing certain variable costs and indirect costs • Immense positive feedback from patients (reviews on customer satisfaction increase from 72% to 81%) on improved service and hospitability Show less

• Real-time and virtual training for agent subscriptions• Managing compliance queries for agent subscriptions related to company's product or systems• Product training presentation for clients• First intermediary person for troubleshooting client queriesAchievements:• Top CXP with 100% performance• Designated as customer training manager• Appointed as Brand Ambassador (Part of REA Asia Talent Influencers )

Part of REA Asia Talent Influencers working together to build inspiration, motivation, and exposure for the world to experience the values people in REA Group uphold.

Annual Quarterly Data Analysis for Primary Students Nationwide Finalising a report for collected data and preparing statement for company’s acknowledgement Achievement : Slashed administration costs by reducing timely wasting and unnecessary extra labour on project

Empowered to unravel International customers of various complexities and delegated tasks from parent company Contribute to decision making in managing and solving escalation calls for junior agents Supporting as interim manager and helped to reduce Manager consultation Cleared out mass pending cases to reduce follow up work by day shift team Negotiate a middle ground to complex guest while ensuring minimum company loss Achievement : Achieving above daily KPI… Show more Empowered to unravel International customers of various complexities and delegated tasks from parent company Contribute to decision making in managing and solving escalation calls for junior agents Supporting as interim manager and helped to reduce Manager consultation Cleared out mass pending cases to reduce follow up work by day shift team Negotiate a middle ground to complex guest while ensuring minimum company loss Achievement : Achieving above daily KPI using critical analysis and time management Appointed as Allotment Reject (AR) Dedicated Show less

Reduce Director duties by acting on behalf to meetup clients and manufacturers Ensure smooth trade dealings by being involved with off site visits for client and partner consolidation Contribute to business affairs from acting as legal advisor for Director Achievement : Cut down on miscellaneous legal fees by incorporating legal knowledge and information Diminish excessive Director look-over in operations

Increased Internet Modem sales daily to Maxis users nationwide Helped to attain reduced call queues Achievement : Established as top selling Junior Sales Associate and achieved daily KPI’s

Increase HR productivity with assisting in Human Resource works Maintaining accuracy on company accounts from being involved in double checking works and affirming final quantifications made by Accounts Department Solidify communication essentials between clients by participating with Director to attend meetings and having a written record on necessary key points

Work training mainly in banking and finance Sales & Purchase Agreement (SPA) proceedings and loan agreements drafting.

Improve productivity by specializing in Western, Japanese and Fusion cuisine Maintaining operations efficiency and achieve organized operation Backup Head of Western and Hot Kitchen section.Achievement : Increased Restaurant Publicity by participating for Food Hotels Malaysia FHM 2011 Benefit Restaurant Branding Marketability and Competitiveness by representing restaurant in the United States Potato Board Competition 2012 (Top 3 Finalist)