Jonathan O. Email & Phone Number

Kuala Lumpur, MY

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Build and improve relationships with customers, key suppliers, and partners.
• Identify potential opportunities and conduct sales strategy for service/product repositioning.
• Educate and inform clients about the company’s products, services, and special offers.
• Attend to client complaints and resolve issues promptly.
• Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
• Work with internal departments to ensure company… Show more

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Craft new SOP’s & Training schemes, both hard and soft skills to develop and provide structure for employees in all departments.
• Recruitment of new talents using 360Recruit methodology and utilization of various recruitment platforms
• Employee handbook, company policy, and departmental workflow creation.
• Employee succession, retention, and development strategies.
• Participation in SOPs drafting and communication. Achievements:
• Develop and implement policies… Show more

Tangerang, Banten, Indonesia

• Design and implement training plans to help 163 employees across 12 branches learn new skills and techniques in employee ethics and customer service
• Monitor progress of employees and adjusted instructional strategies to meet specific needs
• Consolidating relations between work peers and patients (customers)
• Talent sourcing and acquisition, Interview coordination and facilitation, Building talent pipelinesAchievements:
• Reduce 4% labour cost by identifying burdensome and… Show more
• Reduce 4% labour cost by identifying burdensome and detrimental employees

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Real-time and virtual training for agent subscriptions
• Managing compliance queries for agent subscriptions related to company's product or systems
• Product training presentation for clients
• First intermediary person for troubleshooting client queriesAchievements:
• Top CXP with 100% performance
• Designated as customer training manager

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Part of REA Asia Talent Influencers working together to build inspiration, motivation, and exposure for the world to experience the values people in REA Group uphold.

KL

Annual Quarterly Data Analysis for Primary Students Nationwide Finalising a report for collected data and preparing statement for company’s acknowledgement Achievement: Slashed administration costs by reducing timely wasting and unnecessary extra labour on project

Kuala Lumpur, Malaysia

Empowered to unravel International customers of various complexities and delegated tasks from parent company Contribute to decision making in managing and solving escalation calls for junior agents Supporting as interim manager and helped to reduce Manager consultation Cleared out mass pending cases to reduce follow up work by day shift team Negotiate a.

Reduce Director duties by acting on behalf to meetup clients and manufacturers Ensure smooth trade dealings by being involved with off site visits for client and partner consolidation Contribute to business affairs from acting as legal advisor for Director Achievement: Cut down on miscellaneous legal fees by incorporating legal knowledge and information.

Increased Internet Modem sales daily to Maxis users nationwide Helped to attain reduced call queues Achievement: Established as top selling Junior Sales Associate and achieved daily KPI’s

Increase HR productivity with assisting in Human Resource works Maintaining accuracy on company accounts from being involved in double checking works and affirming final quantifications made by Accounts Department Solidify communication essentials between clients by participating with Director to attend meetings and having a written record on necessary key.

Work training mainly in banking and finance Sales & Purchase Agreement (SPA) proceedings and loan agreements drafting.

Improve productivity by specializing in Western, Japanese and Fusion cuisine Maintaining operations efficiency and achieve organized operation Backup Head of Western and Hot Kitchen section.Achievement: Increased Restaurant Publicity by participating for Food Hotels Malaysia FHM 2011 Benefit Restaurant Branding Marketability and Competitiveness by.

Bachelor Of Laws (Llb), Law

Cambridge A Levels, Business, Economics & Law