Jonathan "Jp" Paez Email & Phone Number

Atlanta, GA, US

New York City, US

New York, NY, US

Ashburn, VA, US

• Integrated IT systems of 3 merged companies into a single unified solution.
• Migrated company from on-prem active directory to Azure Active Directory.
• Implemented Microsoft Intune device management and autopilot.
• Deployed Microsoft ATP security.
• Implemented Microsoft MFA security.
• Migrated company from Skype/Goto Meeting to Microsoft Teams.

Ashburn, VA, US

• Created automated alerting and issue management using Elasticsearch for log aggregation, OpsGenie for alerting/issue tracking, custom scripts for defining thresholds and triggering alarms, and a third party machine.
• Contributed to and Managed the Software Acquisition Lifecycle for several key projects including a migration to a service oriented CRM/ERP solution.
• Created and managed a multi-tier centralized remote connection system using Remote Desktop Manager. This included detailed activity logs allow us to look up and monitor employee access activity.
• Built AWS and GCP environments to migrate services to the cloud.
• Defined isolated cloud private networks for Dev/QA/Prod with VPC's.
• Implemented Google as an identity provider with OAuth 2.0 across multiple cloud platforms.

Atlanta, Georgia, US

• Led a team of engineers in designing, installing, and maintaining innovative computing systems used for broadcast television production.
• Created documentation and training material for customers as well as tier 1, 2, and 3 support.
• Served as top tier subject matter expert for several key systems.
• Key department lead in a project to migrate all internal video streaming from p2p copper to fiber/IP based.
• Implemented a model for centralized logging using the Elasticsearch. Setup and maintained an on-premises cluster running on VMware. Maintained 100% up-time in production.
• Built and maintained an on-prem ELK stack cluster for centralized log aggregations of disparate systems. Used grok patterns to convert sequential text logs into standardized JSON objects facilitating the use of third.

Atlanta, US

• Specialized in the integration of disparate systems using various programming languages, APIs, and low-level standards. Often created custom interfaces to allow production and support to monitor and control those.
• Supported, maintained and helped expand several high performance/capacity/redundancy NAS/SAN solutions.
• Provided top tier customer service to thousands of employees ranging from media coordinators, editors, writers, and producers up to directors and VP level executives.
• Served as tier 2 and tier 3 support, maintenance, and installation of hundreds of servers, workstations, and services.
• Directly supported critical and high-priority video, audio, and IT systems for various operations groups across CNN. With these responsibilities, act as an integral contributor to the Engineering team, providing.
• Frequently assigned to high-priority and sensitive situations that require effective communication, patience, and timely, reactive response to critical issues.

Atlanta, US

• Specialized in the integration of disparate systems using various programming languages, APIs, and low-level standards. Often created custom interfaces to allow production and support to monitor and control those.
• Supported, maintained and helped expand several high performance/capacity/redundancy NAS/SAN solutions.
• Provided top tier customer service to thousands of employees ranging from media coordinators, editors, writers, and producers up to directors and VP level executives.
• Served as tier 2 support, maintenance, and installation of hundreds of servers, workstations, and services.
• Directly supported critical and high-priority video, audio, and IT systems for various operations groups across CNN. With these responsibilities, act as an integral contributor to the Engineering team, providing.
• Frequently assigned to high-priority and sensitive situations that require effective communication, patience, and timely, reactive response to critical issues.

Atlanta, US

• Served as tier 1 support in an ITSMv2 call center.
• Collaborated with Engineering teams on the installation and troubleshooting of CNN broadcast systems.
• Provided support to customers by responding to, diagnosing, and ultimately resolving incidents.
• Maintained a high level of accuracy and attention to detail to ensure the highest quality of all global incoming and outgoing video and audio signals in live and file-based workflows.

Rockaway, New Jersey, US

• Collected, stored, analyzed and processed all sales data for the US and Canada.
• Generated monthly, quarterly and annual sales reports.
• Created and modified sales territories for the US.
• Geocoded data for field sales reps to facilitate visually identifying possible leads.

Rockaway, New Jersey, US

• Created and modified documents using Microsoft Office
• Coordinated and maintained records for staff office space, phones, parking, company credit cards, and office keys.
• Researched and purchased office furniture and supplies.
• Set up and coordinated meetings and conferences.
• Performed general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
• Collected and maintained PC inventory.

• Managed and trained a team of part-time employees.
• Updated and maintained various control, access, and communication hardware and software.
• Managed relationships with distributors and manufacturers for purchasing, returns, installation and maintenance.

• Developed an Excel database with Visual Basic modules which streamlined and validated all guard input and allowed for rapid report generation and more effective tracking of guest and asset info.
• Created and enforced maintenance and work schedules.
• Monitored and reported all guard activities and performance.

• Backed up and organized 4 years of unorganized data.
• Developed and deployed a department wide file management protocol.
• Researched and conducted several methods for product validation using various advanced technologies.
• Researched and created an operation/safety manual for an industrial pad-printer used in knee brace manufacturing.

Bsit, Information Technology

Bachelor Of Applied Science (B.A.Sc.), Information Technology

Aas, Cis Networking

Education record