• Integrated IT systems of 3 merged companies into a single unified solution.• Migrated company from on-prem active directory to Azure Active Directory.• Implemented Microsoft Intune device management and autopilot.• Deployed Microsoft ATP security.• Implemented Microsoft MFA security.• Migrated company from Skype/Goto Meeting to Microsoft Teams.• Migrated company from on-prem storage to Teams/OneDrive/SharePoint.• Managed Software Acquisition process of several key IT solutions.• Worked closely with an MSP to manage 24/7 tier 1 support.• Implemented device backups using OneDrive.

• Created automated alerting and issue management using Elasticsearch for log aggregation, OpsGenie for alerting/issue tracking, custom scripts for defining thresholds and triggering alarms, and a third party machine learning system for anomaly detection.• Contributed to and Managed the Software Acquisition Lifecycle for several key projects including a migration to a service oriented CRM/ERP solution.• Created and managed a multi-tier centralized remote connection system using Remote Desktop Manager. This included detailed activity logs allow us to look up and monitor employee access activity.• Built AWS and GCP environments to migrate services to the cloud.• Defined isolated cloud private networks for Dev/QA/Prod with VPC's.• Implemented Google as an identity provider with OAuth 2.0 across multiple cloud platforms.• Configured Google Cloud Identity-Aware Proxy to provide employees secure access without a VPN in BeyondCorp security model.• Implemented Ansible to manage Linux servers spread across hundreds of customer sites worldwide.• Secured cross-cloud infrastructure with appropriate IAM roles and firewall restrictions.• Enforced a Git branching model and created a safe method for developers to test changes in the Dev environment.• Used Docker to build automated CI/CD pipelines for deploys to Dev/QA/Prod.• Implemented nightly snapshots of all production data for Linux instances and databases across cloud providers.• Architected cloud infrastructure in a cost-effective manner which allowed for dynamic scaling of the companies monitoring services.• Managed multi-terabyte Aurora RDS MySQL compliant databases on AWS.

• Led a team of engineers in designing, installing, and maintaining innovative computing systems used for broadcast television production.• Created documentation and training material for customers as well as tier 1, 2, and 3 support.• Served as top tier subject matter expert for several key systems.• Key department lead in a project to migrate all internal video streaming from p2p copper to fiber/IP based.• Implemented a model for centralized logging using the Elasticsearch. Setup and maintained an on-premises cluster running on VMware. Maintained 100% up-time in production.• Built and maintained an on-prem ELK stack cluster for centralized log aggregations of disparate systems. Used grok patterns to convert sequential text logs into standardized JSON objects facilitating the use of third party machine learning systems to quickly visualize, identify, and troubleshoot anomalies and errors among disparate systems.

• Specialized in the integration of disparate systems using various programming languages, APIs, and low-level standards. Often created custom interfaces to allow production and support to monitor and control those systems more efficiently and/or in ways that they were otherwise not capable of doing.• Supported, maintained and helped expand several high performance/capacity/redundancy NAS/SAN solutions.• Provided top tier customer service to thousands of employees ranging from media coordinators, editors, writers, and producers up to directors and VP level executives.• Served as tier 2 and tier 3 support, maintenance, and installation of hundreds of servers, workstations, and services.• Directly supported critical and high-priority video, audio, and IT systems for various operations groups across CNN. With these responsibilities, act as an integral contributor to the Engineering team, providing valuable insight and troubleshooting techniques for incident resolution.• Frequently assigned to high-priority and sensitive situations that require effective communication, patience, and timely, reactive response to critical issues.

• Specialized in the integration of disparate systems using various programming languages, APIs, and low-level standards. Often created custom interfaces to allow production and support to monitor and control those systems more efficiently and/or in ways that they were otherwise not capable of doing.• Supported, maintained and helped expand several high performance/capacity/redundancy NAS/SAN solutions.• Provided top tier customer service to thousands of employees ranging from media coordinators, editors, writers, and producers up to directors and VP level executives.• Served as tier 2 support, maintenance, and installation of hundreds of servers, workstations, and services.• Directly supported critical and high-priority video, audio, and IT systems for various operations groups across CNN. With these responsibilities, act as an integral contributor to the Engineering team, providing valuable insight and troubleshooting techniques for incident resolution.• Frequently assigned to high-priority and sensitive situations that require effective communication, patience, and timely, reactive response to critical issues.

• Served as tier 1 support in an ITSMv2 call center.• Collaborated with Engineering teams on the installation and troubleshooting of CNN broadcast systems.• Provided support to customers by responding to, diagnosing, and ultimately resolving incidents.• Maintained a high level of accuracy and attention to detail to ensure the highest quality of all global incoming and outgoing video and audio signals in live and file-based workflows.

• Collected, stored, analyzed and processed all sales data for the US and Canada.• Generated monthly, quarterly and annual sales reports.• Created and modified sales territories for the US.• Geocoded data for field sales reps to facilitate visually identifying possible leads.

• Created and modified documents using Microsoft Office• Coordinated and maintained records for staff office space, phones, parking, company credit cards, and office keys.• Researched and purchased office furniture and supplies.• Set up and coordinated meetings and conferences.• Performed general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.• Collected and maintained PC inventory.

• Managed and trained a team of part-time employees.• Updated and maintained various control, access, and communication hardware and software.• Managed relationships with distributors and manufacturers for purchasing, returns, installation and maintenance.

• Developed an Excel database with Visual Basic modules which streamlined and validated all guard input and allowed for rapid report generation and more effective tracking of guest and asset info.• Created and enforced maintenance and work schedules.• Monitored and reported all guard activities and performance.

• Backed up and organized 4 years of unorganized data. • Developed and deployed a department wide file management protocol.• Researched and conducted several methods for product validation using various advanced technologies.• Researched and created an operation/safety manual for an industrial pad-printer used in knee brace manufacturing.