Jonathan Parkes Email & Phone Number

Founder and Managing Director of Customer Satisfaction UK, with over 20 years experience building a successful consultancy.We provide Customer Satisfaction and Voice of the Customer surveys for a range of diverse businesses in the UK and across the world - helping them to achieve greater success through increased customer satisfaction.We also provide a Customer-Base Due Diligence service for companies in the merger & acquisition process. Prior to or immediately post-acquisition, we undertake specialist, in-depth due diligence surveys and evaluation of the key resource – the target customer base. Previously, 15 years experience as a land surveyor involved in onshore and offshore oil exploration, in the North Sea, the Middle East, Asia and the USA. Previous employers include BP and Oceaneering International, a US based, global underwater engineering business.Qualifications include Fellowship of the Chartered Institute of Marketing, an MBA from Manchester Business School and a BSc in Geography, previously a Member of the Royal Institution of Chartered Surveyors .

Listed skills include Management, Account Management, Marketing Strategy, Business Development, and 12 others.

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  Managing Director

  Customer Satisfaction Uk

  1991 - Present - Buxton,Derbyshire

  Founded and built Customer Satisfaction UK, a business which helps you to investigate, measure and improve customer satisfaction.Most importantly, Customer Satisfaction UK can help you to use improved customer satisfaction to increase your business success.Customer Satisfaction UK doesn’t just “do surveys”. Exceptionally, our company works closely with our clients to develop a thorough approach to customer satisfaction management, specifically tailored to their business, targeted on clear commercial goals, which delivers real success.Our clients end up with a deeper understanding of their customers, clear priorities for improvement actions and a popular management tool which delivers greater success.The quality of our client list demonstrates the quality of our service – successful international businesses which set themselves very high standards and expect nothing less from their suppliers. We have a portfolio of world class clients, ranging from UK businesses employing a few dozen employees to global operators, employing thousands. Although Customer Satisfaction UK specialises in the IT and Telecoms sector we attract clients from many diverse industries from insurance and hospitality to recruitment and care homes.With more than 20 years’ experience we are expert, specialist and professional.We can work with you to develop programmes, conduct surveys, implement improvements and deliver genuine benefits to your business.Our practical approach helps you to increase the success of your business through improvements in:• Revenue• Reputation• Reduced costs• Recommendation• Retention