Provide technical and architectural guidance for the Red Hat infrastructure portfolio. While providing a premium level of support that builds, maintains, and grows long-lasting customer relationships by advocating on behalf of our customers, facilitating collaboration with their other vendors, and tailoring support for each of their environments.

• As an Engineering Consultant, I regularly worked as a Technical Lead, and a Project Team Lead overseeing other engineering staff (both client staff and contractors) that were often geographically disbursed.• Lead the project team for a client’s Data Center Technology Refresh project in which we developed and automated the Storage Migration and Life Cycling across multiple different storage products, vendors, protocols.• Regularly worked with multiple internal and external clients, with a focuses on:IT Infrastructure Automation; IT System Life Cycling; DevOps Practices; IT Security and Compliance; IT Operations; Process Evaluation and Development; and helped lead the development of required documentation and various training materials.• Developed and taught numerous training courses for both client staff and internal personnel.• Worked closely with internal teams to help develop new offerings, and to determine how to best help both our existing and potential clients succeed. • Created and maintained compliance and procedural documentation, as well as other training, technical, and compliance documentation as needed for internal and client purposes.• Worked with sales teams to help better determine and fulfill the needs of clients.• Worked with clients to develop plans and implement solutions for technology life cycle events across multiple different technologies and geographically disbursed locations. • Helped to identify and resolve errors within asset management and accounting systems, improving the accounting and budgeting accuracy for clients, and identified a nearly $30,000 per month in lost recovery.• Conducted solution and technology evaluations and reviews, including the Cost Benefit Analysis, for clients. Provided the clients with formal recommendations for leveraging those solutions and technologies within their specific environments.

• Lead Technical and Project Teams as well as Matrix Organizations directly overseeing other staff that were often geographically disbursed. • Worked with multiple internal and external clients, with a focuses on:IT Infrastructure Automation; IT System Life Cycling; DevOps Practices; IT Security and Compliance; IT Operations; Process Evaluation and Development; and developed required documentation and various training materials.• Implemented a new platform that enabled the masking of all Personally Identifiable Information to improve and simplify compliance with HIPAA, PCI-DSS, including Safe Harbor and the EU’s Data Protection Directive (EU-DPD)/ GPDR, allowing for improved accuracy in application development and testing. • Lead the project team for a client’s Data Center Technology Refresh project in which we developed and automated the Storage Migration and Life Cycling components.

As a Senior level member of the Infrastructure Engineering Team, I act as a team lead, and am primarily responsible for over seeing the daily operations and maintenance, project lead, as well as the architecture of the company's IT Infrastructure. As well as the supervising of contractors, training or mentoring of more junior-level engineers and administrators, and vendor management, in addition to other tasks and projects:- Planned and coordinated the build of the company's new data center, and the migration and closure of a second data center; Saving the company an estimated minimum of $25,000 per month- Over see the daily operations, maintenance, and architecture of the company's VMware, Cisco UCS, Linux/UNIX and Microsoft Active Directory (multi-domain & multi-forest) environments. Including: capacity and implementation planning; road map design and development; budget forecasting- Spearheaded the company's original Cloud Services Proof of Concept, utilizing Amazon Web Services (AWS)- Oversee the lifecycling and migration from HP Proliant to Cisco UCS hardware- Successfully & securely integrated the Enterprise Linux environment with Active Directory for centralized authentication- Redesigned & implemented the company's new Voice Portal environment, as a fully HA, multi-site,active-active environment- Redesigned & implemented the company's correspondence printing systems utilizing existing tools and infrastructure to increase performance and create a nearly-HA environment at no additional cost to the business- Designed the company's new $1.1 million Data Warehousing & Analytics environment- Assist with the management of email (Microsoft Exchange) and messaging (Microsoft Lync) environments, including the migration from on-premises to Office365- Assist with maintenance and management of the company's asset management and monitoring systems (Solarwinds).

As the Owner & primary Consultant, primarily working with small businesses, I provide a range of services such as the design and implementation of various types of networks and systems; as well as the training and education for different types of software and systems, including social media strategies. In addition to billing and invoicing of accounts.

Fulfilling multiple roles, dealing with and overseeing the nightly operations of both Wholesale and Hosted Voice environments, as well as multiple Data Hosting environments. Some of my daily tasks include:- Incident response and management (DMCA; Spam; Malware & other malicious activity)- Mitigate & troubleshoot DoS/DDoS Attacks- Provisioning & maintenance of hosted dedicated servers (Linux, Windows, BSD, ESXi)- Provisioning & maintenance of hosted virtual environments & VPS's (Xen, OpenVZ, & Linux)- Troubleshooting of hosted dedicated server, virtual environments, & VPS issues- Maintenance of Knowledge-base documentation- Maintenance & development of team processes and procedures- Network management & administration (Access Control List configuration & management)- Asset monitoring & troubleshooting of various network issues- Wholesale/Hosted VoIP support and troubleshooting via Sonus Pulse & Emprix Hammer XMS- Work closely with customers and vendors to provide timely resolution to issues

While acting as the Network Administrator, answered directly to and assistance the VP of Technology with various tasks, such as:- Maintained and updated the company's computer and telephone systems- Maintained and manged the company's network infrastructure- Rebuilt and deployed workstation images for the company's call center, 2 distribution centers, and 3 warehouse- Implemented and maintained systems to bring the company back into PCI compliance- Implemented asset management and monitoring solution for the company (Zenoss)- Implemented ticketing system for the company- Redesigned the company's VMware and server infrastructure

As a member of the Mobile Development Team in an Agile environment, focused primarily on development of the iPad application “Ultimate Agile.” Used the Objective-C programming language within Apples Xcode Compiler for both Apple's Mac OS-X and iOS Operating Systems. Additionally, assisted in the development and management of the marketing and social media strategies for product advertisement and awareness.

Worked in a fast paced, highly professional, and "time is money" atmosphere for numerous clients through out the Great Central Ohio area. As Network Engineer I dealt primarily with:- WAN & LAN architecture for small-to-medium sized businesses- Server & Desktop administration (Microsoft Windows, Linux, VMware ESXi)- Mail server & Active Directory administration- Database management (BDE, Paradox, SQL)- Mobile device management (iOS, Android, Blackberry)- Development & maintenance of company Knowledge-base

Acted as a hospitality representative responsible for a major hotel chain. Preformed duties which included, but was not limited to, tasks dealing with system administration, reservations, check-ins and housekeeping. While working I demonstrated a ‘customer comes first’ attitude while demonstrating calm demeanor during periods of high stress and volume.

Designed and modified power distribution circuits for several power companies which supply end users - in accordance with all local, State, and Federal power distribution standards. In addition to design work, also conducted field work involving surveying and data collection.