Jonathan Pelton Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, United States

• System integration – build, automate, and deliver products and tools for the Enterprise
• Partner with various departments and teams to identify opportunities for new revenue-generating and cost-saving products from inception through to market release
• Contribute to digital advertising inventory growth and monetization efforts across strategic, technology, and ad server initiatives
• Drive products to technical and operational enablement, elicit stakeholder needs, and establish priority level of system requirement vs. enhancements.
• Initiate and track automation initiatives on existing systems, processes, and tools.
• Enhance client/customer experience through active and consistent support

Charlotte, North Carolina, United States

• Project Manager for Advisory & Managed Services for end-to-end workflows, projects, inventory integration and troubleshooting
• Liaison in cross-team workgroups for new digital product launches providing input, support, operational perspective, testing, UAT & whiteboard sessions, create process documentation, training, and training materials.
• Onboarded new partners – inventory and ad serving; Operations point of contact (3rd)
• Teradata RDM system Data Steward - Performed network/inventory audits to ensure available inventory is accurately recognized to maximize revenue and utilization
• Investigated and performed root cause analysis of complex technical issues
• Resolved system issues/glitches, redesign and modify processes and establish requirements for process efficiency and new workflows while proactively communicating with Product, Operational and Development teams

Charlotte, North Carolina Area

• Hired to facilitate fulfillment of 3rd Party (NCC Media) and assist in nationwide implementation during the Charter, Time Warner, Bright House Network merger.
• Play a key role is the testing, launch, stability and growth of the IP products, providing insight with risk analysis, process feedback, technical troubleshooting, and deep proactive collaboration across the Product.
• Successfully manage individual portfolio – Manage national accounts, submission through fulfillment, on platforms to include - classic VOD, IPTV, OTT, & Single Channel apps
• Reconcile 3rd party orders to sales systems, build campaigns and traffic all ads in ad serving platform with 100% accuracy, confirm successful launch, monitor pacing & health of campaigns, forecast campaign success.
• Successfully communicate to senior level management on 3rd party processes, retrospective reviews & partnered on department projects – new procedures, workflow & Excel work tools
• Advise, collaborate, and serve as a liaison between multiple departments including Online, VOD, Advanced Technology Groups, Sales, Planning, Product Management, & Engineering

Lexinton, South Carolina

• Supervised multi-million dollar projects from inception to project completion.
• Established & implemented strategy to create new business to meet financial targets, oversaw the coordination of resources, maintained external relationships & consulted on customer impacts
• Communicated and scheduled with internal & external stakeholders to ensure timely delivery, within scope & within budget
• Advised and recommended technical product application to meet business client needs
• Evaluated, tracked and reported production goals and project performance
• Negotiated additional work orders, service contracts and change order proposals to secure additional business

Albany, New York Area

• Produced designed & edited advertisement to promote Albany Student Television to internal and external audiences and multiple platforms
• Managed social media platforms, designed & created online content
• Developed & implemented strategic communication plan to increase funding, participation & online interaction
• Presented public presentations to increase student recruitment, fund raising and networking at campus events NOTE: Right Click icon in Added Media and select "Open Link in New Tab" for optimal view.

Los Angeles, California

• Consulted and managed digital online projects to grow and expand online environment
• Managed social media platforms that included creating, editing and implementing online content – audio, video, images, websites, social media pages, SEO & online promotions
• Integrated platforms for cross channeling, consistency, visual appeal, optimize search results, increase user interaction, shareability and integrated feeds, icons, iframe applications, hyperlinks & tags
• Monitored, tracked and measured effectiveness and develop strategies, increase user interaction, reach and impressions, page visits, unique visitors, & decrease bounce rates using Google Analytics and Insights
• Manage distribution emails and contact lists
• Organized, analyzed, and reported findings to decision makers as needed

West Columbia, South Carolina

• Oversaw and Maintained business relationships and correspondence for key accounts - commercial contractors and flooring dealers, ordered inventory, prepared quotes & completed sales transactions
• Consulted on product line & technical issues, resolved customer concerns
• Allocated inventory, generated invoices, processed payments, created vendor orders
• Verified orders & inventory for accuracy, prepared truck shipments, labeled vendor products
• Corporate Awarded Store Team - Best East Coast Inventory - 99% accuracy of $2M inventory

Lexington, South Carolina

• Established & maintained positive business relationships with Clients, Contractors & Suppliers to included - Dal-Tile, David Allen Company, Lowe’s, Home Depot & Carpet One
• Oversaw daily operations, evaluated & forecast pipeline business
• Assisted in establishment and implementation of effective strategies to create profitable new business, increase customer base, exceeded sales targets & decrease operating expenditures
• Developed and launched residential market to expand services & increased staff utilization between commercial contracts
• Analyzed market trends & performed routine direct marketing
• Liaison between client and project teams to assure accurate on time delivery & customer satisfaction

Rocky Mount, North Carolina Area

• Recruited to establish & promote new retail store & corporate sales market
• Developed & presented marketing incentive referral program & assisted with implementation
• Tabled events and promoted product line, product promotions & referral program
• Achieved & exceeded monthly sales quota

Columbia, South Carolina Area

• Retail Sales Representative promoted to new retail customer service role – performed account structure maintenance, payment processing & billing analysis, for walk in customers
• Customer Service responsibilities expanded to monitor 5 stores & 6 kiosk locations
• Approved credit issuance and verified accuracy of billing analysis
• Reduced annual billing write-offs by 75% while maintained customer turn rate
• Educated on product lines to include, landline long distance, phones, rate plans, feature packages & paging services
• Reconciled discrepancies for in-store transactions to POS system – cash, check & credit card transactions, draw counts sign offs and bank deposits – weekly average of $350K

Bachelor’S Degree

Activities and Societies: Albany Student TelevisionOrganizational Communication & Public Relations Graduated May 2015, Summa Cum Laude.

Associate’S Degree

Speech Communication (Public Speaking and Interpersonal Communications) Course work completed December 2012, Diploma issued June 2013, GPA.

Associate’S Degree

Business Administration and Management, General Course work completed December 2012, Diploma issued June 2013, GPA 3.32 Associates degree.