Jonathan Grim Email & Phone Number

York, Pa

Responsible for directing MDC Tech Analysts and coordinating technical services to ensure availability and proper maintenance of the Mobile Data Computer network which supports 22 law enforcement agencies with 650 users.- Involved in many projects to upgrade, improve and maintain network communications for the law enforcement agencies including: - Cellular LTE APN equipment and network upgrades. - NetMotion/Absolute (Mobility) server/client implementations and upgrades. - Tyler Technologies Computer Aided Dispatch (CAD) software testing and remote deployments. - CAD Software configuration and troubleshooting. Analyzing communication and log files to determine source root cause. - GPS (AVL) hardware/software configuration testing and deployment. - Mobile computer/tablet procurement for upgrade and deployment. Project management of entire setup for in-car data communications including computer imaging/testing, mounting solutions, in- car router setup/testing and distribution allowing secure communications and dispatching to the 911 center.- Configuration of Public Safety iOS apps and development of end user agreements used by all 54 Fire and 19 EMS agencies for real time dispatching and location services.- Manage and execute mobile data service agreements between the county and all local Law Enforcement, Fire and EMS agencies.- Other responsibilities include coordinating and billing technical support services, preparation of annual budget, administrating security policies (including CJIS, PA CLEAN), managing help desk, training and directing the other MDC Tech Analysts.

York, Pa

- High-level position performing specialized technical work dealing with the maintenance and efficient operation of MDC (Mobile Data Computer) department computer hardware, software and network.- Provided technical support on a day-to-day basis and routine maintenance of the MDC systems network for York County, PA. - Responsible for reviewing, coordinating and utilizing all the available resources for the efficient operation of the MDC equipment and the ability to resolve hardware, software and network problems as needed internally and in the field. - Upheld standards and ensured proper processes are followed to limit interruption to the Mobile data network. - Work was carried out within the framework of well-defined policies, procedures and independent judgment.

Red Lion, Pennsylvania, United States

- Daily administration of all network accounts and groups utilizing Active Directory, MS Exchange and SMS. - Creation of all standardized desktop/laptop images using Symantec GhostCast Server. - Responsible for maintaining Trackit help desk and asset management software. - Provide PC, Telecom, cellular and network support to branch offices and salespersons. - Package all new software for companywide distribution via AD and login script. - Restore network data using Symantec Backup Exec 10d. - Installation and termination of network and phone cabling. - Responsible for new installation and daily administration of all Siemens Telecommunications and voicemail equipment.- Responsible for all computer, telecommunications equipment, printer and thermal printer repair.

- Configuration and troubleshooting of networked workstations in a Windows 95/2000/NT platform- Support of networked and locally installed applications, including in-house software- AS400 troubleshooting including SAA/IP configuration, Display/Printer device setup, queries and data transfers- Responsible for initiating requests and final setup of network accounts, email accounts, Internet accounts, and printer configurations- Initial configuration and support of all handheld devices

Associates, Computer Systems Specialist

Academic Honors

Engineering