Jonathan Pham Email & Phone Number

San Jose, CA, US

San Jose, CA

Calabasas Hills, CA, US

Menlo Park, California, US

• Coordinated and scheduled phone, video, and remote onsite interviews across multiple time zones in a fast paced environment for Robinhood's Product and Engineering teams
• Partnered with members of the team to create an internal ProdX Recruiting Hub using Coda to replace our Robinhood Wiki by gathering resources from the Product Management, Executive, Design and User Research pods
• Help founded the Asana PM taskforce at Robinhood and introduced the tool to the ProdX RC team and trained them on best practices for company projects, and provided biweekly check-ins to identify and resolve roadblocks
• Tracked weekly goals, metrics, and performance of the scheduling process and SLAs and regularly communicated the results with recruiter, soucers, managers and recruiting team

Calabasas Hills, CA, US

• Conduct weekly new hire orientation and administer onboarding for all new hires, including employment verification (I-9s), IT set up, compliance training, and reviewing new hire packet
• Manage and create weekly schedule for over 75+ servers to ensure coverage while not going over company budget
• Oversee over 10+ vendors to guarantee proper weekly delivery, request credits or substitution, price adjustment, and reconcile invoices before weekly deadline
• Process all terminations and job changes in People Center (UKG) to ensure all systems are reflected accurately
• Liaison between corporate office and south bay restaurant locations by sharing updated newsletter with restaurant staffs, informing staffs about open enrollment and management misconduct

Calabasas Hills, CA, US

• Promoted to designated trainer after three months of serving and voted by managers as hospitality guru after six months
• Evaluated employee performances and training progress to determine additional training needs
• Trained new hosts and servers to company's standards in service, hospitality, proper food handling, guest expectations and restaurant protocols
• Perfected menu presentation skills, providing customers a holistic understanding of the restaurants offerings, leading to more sales
• Strategically collaborated with 40+ team members such as hosts, food runners, bussers, line cooks, and managers to give guests an exceptional dining experience

Oakland, California, US

• Volunteered over 600 hours in the emergency department while assisting side-by-side with doctors and nurses
• Filed medical records and process outgoing and ingoing mail daily while protecting the confidentiality of patients
• Delivered test results and samples to labs located throughout the hospital and campus
• Educated patients and families about available services and resources offered during and after discharge while providing excellent customer service