Quality Engineer Iii
Current- Achieved promotion within less than 2 years of working at the company- Attained ISO 13485 and ISO 14971 certifications- Trained in ESD TR53-01 Compliance Verification- Assisted with the implementation of Kamishibai auditing system for swift detection of issues and deviations in manufacturing processes[Product Quality Management]- Increased customer product quality score from 85% to 94% by enhancing outgoing quality inspection and incoming material evaluation procedures- Maintained a consistent product acceptance rate of higher than 99.0% for more than 20 consecutive months[Supplier Quality Management]- Collaborated with suppliers to perform Root Cause Analysis (RCA) using 8D problem solving, Ishikawa diagram/ 5M1E analysis to identify the root cause(s) of non-conforming products, in order to establish effective corrective and preventive actions- Achieved 30% reduction in number of supplier material-related non-conformances within a year- Experienced in managing PCBA and electromechanical suppliers [Process Management]- Oversaw interdepartmental projects to enhance productivity and product quality > Included revision of Manufacturing Instructions (MIs) to streamline assembly processes to reduce cycle time > Identified areas of improvement in MIs to prevent potential product non-conformances/ recurrence of previous issues [Root Cause Analysis and Product Recovery Streamlining]- Decreased the turnaround time for submission of root cause analysis (RCA) reports by more than 50%- Shortened the time needed for complete product recovery from more than 60 days to less than 40 days- Facilitated the creation of an end-to-end tracker to pinpoint delays in the Return Merchandise Authorization (RMA) process, and identified and rectified issues which were causing them
