Product Management professional experienced in designing and delivering B2B and B2C software products and services in the publishing, education, energy, and financial services sectors. Proven track record of managing the product and development life cycles, from customer and stakeholder input, requirements gathering and discovery, through development and delivery using Agile and Scrum frameworks. User experience advocate skilled at conducting usability testing, stakeholder interviews, surveys, and focus groups. Strong leadership, collaboration, presentation, communication, and team-building skills. Detail-oriented, resourceful, and customer-first, with a focus on delivering value and solving pain points for business stakeholders and end users. - Currently with John Hancock leading the direct-to-consumer experience for JH's wealth and investment products. - Previously with Enel X, delivering customer-facing demand response applications and grid flexibility solutions to a global set of customers in the energy sector. - Prior to Enel X, responsible for user experience design of Salt, a digital consumer product providing financial education solutions to colleges, universities, students, and alumni.- Prior to leading UX at Salt, served as senior product manager at American Student Assistance (ASA), managed and delivered multiple large-scale projects, such as MVP definition and delivery of a new consumer web product, content management system evaluation and implementation, enterprise search evaluation and implementation, website redesign and deployment, among others. - Before ASA, supported a content delivery and e-commerce platform with Ingenta, delivering 13K science, technology, education, and medical (STEM) scholarly publications to a global academic community of 8M information systems professionals, researchers, and end users.