Jonathan Phillips Email & Phone Number

Melbourne, Vic, Au

Greater Melbourne Area

• Architect solutions, lead implementations and development team to integrate new SaaS systems for clients within new and existing infrastructure• Lead & manage projects and work with account managers and professional services teams to deliver implementations.• Work on-site with high-value clients to provide continuous business improvement and operational excellence• Work with technical teams to design and deploy applications, automations, integrations, web stores and point of sale… Show more • Architect solutions, lead implementations and development team to integrate new SaaS systems for clients within new and existing infrastructure• Lead & manage projects and work with account managers and professional services teams to deliver implementations.• Work on-site with high-value clients to provide continuous business improvement and operational excellence• Work with technical teams to design and deploy applications, automations, integrations, web stores and point of sale systems. • Train end users on how to effectively use their systems and applications Show less

• Manage the support team and ensure the team meets and exceeds the Service Level Agreements with customers• Evaluate, review and build out best practice processes to improve customer experiences and outcomes• Manage support contracts, projects and assist in the on-boarding of new clients.• In collaboration with account managers and professional service teams, ensure that the customer is delivered a unified message and experience across all channels.• Hire, train and coach… Show more • Manage the support team and ensure the team meets and exceeds the Service Level Agreements with customers• Evaluate, review and build out best practice processes to improve customer experiences and outcomes• Manage support contracts, projects and assist in the on-boarding of new clients.• In collaboration with account managers and professional service teams, ensure that the customer is delivered a unified message and experience across all channels.• Hire, train and coach support representatives and functional consultants• Coordinate, manage the delivery of internal process and system improvements Show less

• Architect solutions and work alongside an implementation and development team to integrate new SaaS systems for clients within new and existing infrastructure• Manage projects and work with account managers and professional services teams to deliver implementations.• Work on-site with high-value clients to provide continuous business improvement and operational excellence• Work with technical teams to design and test automation and integrations• Train end users on how to… Show more • Architect solutions and work alongside an implementation and development team to integrate new SaaS systems for clients within new and existing infrastructure• Manage projects and work with account managers and professional services teams to deliver implementations.• Work on-site with high-value clients to provide continuous business improvement and operational excellence• Work with technical teams to design and test automation and integrations• Train end users on how to effectively use their systems and applications Show less

• Manage the support desk and act as first line support Escalate issues as appropriate and utilize correct channels internally and with the customer to ensure resolution within the agreed timeframes• Meet and exceed agreed Service Level Agreements with customers• Manage customer expectations and act as an escalation point to assist with customer queries

Melbourne, Australia