Jonathan Plahn Email & Phone Number

Inver Grove Heights, Minnesota, United States

Retired after 21+ years

Downtown, Minneapolis

Element is a premier technology outsourcing firm serving small and mid-size businesses for over 25 years. We love what we do and have a passion for customer service which reflects in our people and defines who we are. Our team has the depth and breadth to tackle a wide range of issues and the ability to provide technology leadership to our clients. We are all about keeping our clients running, responding quickly to problems, and providing solutions in a meaningful yet easy-to-understand manner. Services: Technology Strategy & Planning, Technology Assessments, Enterprise Architecture, Managed IT Services, Cloud Services, Procurement, Security and Compliance - Microsoft Gold Certified Partner - Microsoft Small Business Specialist - VMware Partner - McAfee Partner - WatchGuard Partner - Dell Premier Partner

Eagan, Minnesota

• Knowledge documentation of day-to-day issues encountered.• Participate in strategic planning discussions with technical support team.• Install, maintain and monitor company-developed software.• Supported all users in a 6,000 person Windows 7 Enterprise environment• Troubleshot software issues on phone and in person, with common software issues and proprietary software• Diagnosed and repaired hardware issues • Configured computers for new hires and upgrades for current employees• Delivered and setup new computer equipment• Assisted users with ordering new hardware and software that meets their business needs

Saint Paul, Minnesota

• Developed & Documented step-by-step procedures manual for Hardware Department.• Assist and oversee the daily performance of end user support.• Support walk-in customers with repairing desktop & laptop systems• Conduct service calls to customers to repair various desktop, laptop, and printer systems.

Bloomington, Minnesota

• Developed & Documented step-by-step procedures manual for Service Desk support procedures.• Provide end user support via walkup service, and remote desktop. • Identify, research, and resolve technical problems. • Respond to telephone calls, email and personnel requests for technical support. • Document, track and monitor the problem to ensure a timely resolution. • Reset Passwords through Active Directory and Oracle Identity Manager.• Developed & Documented step-by-step procedures manual for Hardware Department.• Deploy and configure operating systems, company applications and updates via System Center Configuration Manager (SCCM) • Computer & Printer break/fix support and troubleshooting • Configure backups and data restores of user data• Coordinate project-based goals with customer service, network and software team leads• Oversee, Task, and Train three entry level interns

Saint Paul, Minnesota

• Oversee the daily performance of computer systems.• Support 5000+ users and answer inquiries regarding computer software or hardware operation to resolve problems.• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.• Develop training materials and procedures, or train users in the proper use of hardware or software.• Confer with staff, users, and management to establish requirements for new systems or modifications.

OIF 09-11Electronic Warfare Officer / Counter-IED / Signal Support Specialist – Basrah, Iraq•Planning & Coordination: Fielding of Electronic Jamming Equipment and providing subject matter intelligence of enemy capabilities to personnel ranging from Individual Soldiers to Division Level, while ensuring no conflicts with military communication Equipment.•Equipment Inventory & Management: EW devices in excess of $6,000,000 with no loss, Implementation of Database Tracking System, Firmware & Software Updates on over 100 EW Systems.•Training: As the Senior Instructor, I managed a training program that resulted in the training of over 250 personnel while planning and executing all Battalion Electronic Warfare/Counter-IED objectives and sustained 95% Unit Mission Readiness at all times.•Reports & Orders: Prepared Instruction Manual directing all EW Standard Operating Procedures, Conducted Weekly reports to all Levels of Leadership from Platoon to Division.

•Responsible for all administrative functions for approx. 30-40 personnel•Greeted Visitors, Answered & Forwarded Telephone Messages, and Email Correspondence•Extensively utilize MS Word, Excel, Access, Outlook & PowerPoint•Process many expense reports, order office supplies and sort mail•Troubleshoot all computer, phone, fax, and copier problems quickly and effectively•Produce and maintain Excel Spreadsheets and PowerPoint Presentations when needed•Act as a technical support, policy and procedure/best practices guru and “how-to” person for the other staff•Support with all administrative functions including calendaring, extensive reporting, and many other duties that require extreme confidentiality•Completed Tasks, Achieved Goals & Maintained all Deadlines

OIF 06-08Signal Support Specialist – Al Taquaddum, Iraq•Technician: Installed & Maintained Tactical Communication Equipment, Played Lead Role in Vehicle Communication Performance & Upgrades•Instructor: Delivered Classroom & Field Training to 150 – 300 Fellow Soldiers. (Prepared Training Presentations, Study Guides, and Testing Procedures)

•Responsible for all administrative functions for approx. 30-40 personnel•Greeted Visitors, Answered & Forwarded Telephone Messages, and Email Correspondence•Extensively utilize MS Word, Excel, Access, Outlook & PowerPoint•Process many expense reports, order office supplies and sort mail•Troubleshoot all computer, phone, fax, and copier problems quickly and effectively•Produce and maintain Excel Spreadsheets and PowerPoint Presentations when needed•Act as a technical support, policy and procedure/best practices guru and “how-to” person for the other staff•Support with all administrative functions including calendaring, extensive reporting, and many other duties that require extreme confidentiality•Completed Tasks, Achieved Goals & Maintained all Deadlines