• Worked simultaneously on two separate workstreams; Integrations and legacy.• Configured client applications across QuickBooks, Procore, and Google Cloud Platform for seamless integration.• Contributed to the development of an admin tool, significantly improving the troubleshooting process for client issues.• Served as both Product Manager and Support Manager, driving product development and client satisfaction.• Acted as the Support Lead and primary point of contact for client escalations, ensuring timely resolution of issues.• Streamlined the onboarding process, enabling clients to achieve immediate success and onboarding an average of three clients per week.• Oversaw a portfolio of 250+ clients at the product's peak, ensuring high levels of service and satisfaction.• Led team SCRUM ceremonies and effectively managed remote team members in India ensuring they had the necessary tools.• Developed comprehensive support documentation and authored an extensive user guide to enhance the client experience.• Led two separate support teams, driving improvements in service delivery.• Overhauled the product’s error handling system, resulting in a significant reduction in support cases.• I was given the "Built Guiding Principles Obsess Over Customers Award" in 2022 & 2023 for the P&E Team.

• Developed and nurtured longstanding customer relationships.• Skilled in effectively communicating and catering to individual client needs.• Past clients include: TN State Parks, Little Harpeth Brewing, Engelheim Vineyards, MTV, Grey Line of Nashville, Bridge Building, Bowfinger Archery, and more.• My graphics have been prominently featured in the background of the hit MTV show “Finding Carter”• Some of my clients have been showcased in publications such as Inc. Magazine and Southern Living and have been named the 2019 "Georgia Winery of the Year".

• Collaborated as part of a small software development team.• Led the rebuilding of the company’s sales website.• Rebuilt the company’s existing web application.• Worked closely with the Project Manager on product development.• Primary focus was on using Vue.js and Quasar Framework.

• Maintain and update inventory by entering invoices and product data into the system.• Create, oversee, and manage all aspects of beer operations in the store.• Author and manage content for store social media channels and email marketing campaigns.• Track sales data, expenses, payroll, and other financial details using Excel.• Organized and corrected a flawed inventory database of over 7,000 products while increasing store revenue significantly by initiating our beer side of operations.• Generated and executed a fool proof plan for store inventory which allows us to count our product base of over 7000 items in less than two hours while saving the store significant amounts of money in the process.

Part-time software development night bootcamp focusing on full stack development fundamentals, teamwork, problem solving and accountability. Front-End Technologies learned //• HTML | CSS• JavaScript | ES6 Modules• JQuery• Webpack• Bootstrap• Sass• AJAX• Axios• Firebase • ReactBack End Technologies learned //• C# • .Net • Sql • Dapper

• Oversee all marketing, graphic design, social media, and promotional efforts within the company.• Manage all materials in the design and marketing department, including handling all print responsibilities.

• Oversee all marketing, graphic design, social media, and promotional efforts within the company.• Manage all materials in the design and marketing department, including handling all print responsibilities.

• Proofreading statistics and rosters, editing articles, ensuring consistency within the NFL and College Football publications for 2008.• Edited the two main feature stories for the 2008 NFL annual while finding and correcting significant errors that would ultimately have passed through the press.

• Writing book reviews, press releases, creating promotional materials for authors, handling book signings, researching potential outlets for authors, managing a weekly delivery route, and writing articles for the paper.