• Led a team of 250+ hourly associates, including 14 cross-departmental supervisors • Managed workforce budgets totaling over $100k in weekly labor and became proficient in payroll processing using Kronos.• Directed store workforce scheduling across 14 departments using E-schedule. Transferrable scheduling program skills• Managed Storewide Inventory- Utilized various Kroger ERP Systems and Managed 10+ Vendor's Inventory Levels• Supported & led numerous projects using both agile (Inventory Management Programs) & waterfall project managing methods (Store remodel projects). Worked with numerous stakeholders including executive, store leadership, construction leaders, and vendors.• Used Power BI to generate sales, process improvement/evaluation, various store metrics and inventory management reports. Recommended and implement changes in processes where necessary. Proficient in using SharePoint to upload reports and data for other stakeholders to use.• Implemented safety & risk management strategies based on OSHA safety requirements. Responsible for general and employee liability claims, workers' compensation, and OSHA compliance.• Monitored and managed 10+ vendors. Provided supply forecasts to vendors to help improve sales and overall stability.• Monitored and analyzed multiple department’s Purchasing & Sales Reports to optimize supply levels for each department, which reduced shrinkage, and maximized their sales performance.• Utilized SMG360 customer experience and data analytics program to monitor Overall Customer Satisfaction score.

• Provided comprehensive employee benefit support to a workforce of 250+ employees, covering areas such as PTO, FMLA, store transfers, tuition reimbursements, associate insurance plans, 401k, IRA etc.• Used SAP SuccessFactors & Oracle programs for recruitment, including candidate sourcing, interviewing, I-9/E-Verify, Background Checks (HireRight), compensation offers, new hire orientation, associate training monitoring, and to conduct employee annual reviews. Transferrable HRMS skills.• Collaborated with district staff, store leaders and department managers on hiring needs.• Effectively Manage day-to-day payroll maintenance such as employee garnishments, direct deposits, pay rate changes, PTO, Sick Pay, employee benefit changes, workers comp, etc. High attention for detail.• Facilitated yearly talent reviews, compensation reviews and succession planning.• Managed employee relations, resolving numerous conflicts and addressing concerns to maintain a positive work environment. Implemented performance improvement plans, setting goals, providing feedback, and handling disciplinary actions.• Led HR projects and initiatives such as administration of employee surveys and implementing a new HRM program Oracle over Sap SuccessFactors. Help guide and train numerous stakeholders on the new HR system.• Used PowerBi, SharePoint, SAP SuccessFactors, Oracle to create reports and dashboards for HR metrics.

• Traveled throughout Wyoming and Utah Locations to train new CSM Leaders.• Developed and delivered comprehensive training programs for new front-end managers, cashiers, and associates, ensuring consistent onboarding and job readiness. • Utilized & created training materials, including manuals, presentations, and job aids, to support standardized district-wide training.• Collaborated with district staff, store leaders, HR leaders and other stakeholders to align training initiatives with organizational goals and help ensure successful succession planning.• Ensured compliance with company policies, procedures, and best practices by training front-end associates in areas such as point-of-sale (POS) systems, cash handling, anti-money laundering, western union, security, and customer service.• Trained leaders and associates on handling customer inquiries, resolving complaints, and creating positive interactions to ensure customers satisfaction.• Documented training records, including attendance and performance evaluations, for compliance and reporting.

• Supervised all department operations, including staffing, proper maintenance and usage of equipment, coordination with vendors, adherence to policies and procedures, quality assurance, and providing exceptional customer experience.• Effectively managed escalated customer issues and disputes, employing diplomacy, empathy, and problem-solving skills to achieve mutually satisfactory resolutions.• Ensured customer satisfaction by implementing effective communication by promptly addressing inquiries, concerns, and complaints, and striving to exceed customer expectations in every interaction.• Ensured the safe handling of food and compliance with ECOLAB, and Health Department regulations, maintaining a high standard of cleanliness and safety.• Established and tracked key performance indicators (KPIs) for the department, driving results and achieving goals.

• Greeted and assisted customers in a courteous and professional manner, ensuring a positive shopping experience.• Promoted additional services and products offered by effectively upselling to enhance customer satisfaction and sales revenue.• Accurately processed cash and credit transactions, maintaining strict attention to detail and adhering to payment processing protocols.• Demonstrated a commitment to store cleanliness and organization, contributing to a safe and welcoming environment for customers.

• Engaged in extensive community outreach through door-to-door, street contacting, and cold call methods.• Documented outreach activities and outcomes to track progress and effectiveness.• Developed cultural sensitivity and adaptability to effectively engage with people from diverse backgrounds.• Led community service projects, demonstrating a commitment to serving others.• Mentored fellow missionaries and facilitated leadership development within the missionary community.• Provided support to individuals facing personal challenges, including addiction, grief, and life transitions.• Delivered presentations during church services and other gatherings.• Dedicated time to learn and become proficient in the German language

• Prioritized and enforced safety protocols, ensuring the safety of all shooters and visitors in compliance with firearm safety rules and regulations.• Prepared shooting lanes, targets, and equipment before opening hours, ensuring their proper functioning and safety.• Provided exceptional customer service by assisting shooters with inquiries, range rules, and equipment rentals.• Monitored shooting activity on the range, addressing safety concerns and providing guidance on firearm handling as necessary.• Conducted routine cleaning and maintenance of shooting lanes, target systems, and safety equipment.• Handled paperwork, waivers, and registration for shooters, maintaining accurate records of range usage and incidents.

• Conducted regular vehicle maintenance, including washing, waxing, and interior cleaning to uphold vehicle appearance standards.• Organized and maintained an efficient lot layout, ensuring vehicles were properly parked and categorized for easy access.• Performed comprehensive vehicle inspections to identify damage, wear, and missing accessories, promptly reporting issues to management.• Managed accurate records of vehicle inventory, including VIN numbers, mileage, and conditions, facilitating seamless communication with sales and service departments.• Provided excellent customer service by assisting customers on the lot, answering inquiries, and coordinating test drives.• Supported the service department by shuttling vehicles to and from the service area, expediting maintenance and repairs.• Ensured lot security by locking vehicles, activating alarms, and promptly reporting suspicious activity to management.• Monitored and replenished fuel levels in vehicles as needed, ensuring vehicles were ready for test drives and customer deliveries.

• Assisted drivers in positioning their vehicles correctly on the conveyor• Strived for consistent quality in the cleaning and drying process, meeting or exceeding customer expectations.• Ensured clear visibility by meticulously cleaning windows, mirrors, and other glass surfaces. Thoroughly dried vehicles using clean, soft towels to prevent water spots and streaks.• Provided friendly and courteous customer service, addressing questions and concerns.• Assisted in the maintenance and cleaning of car wash equipment, conveyor systems, and work areas.• Adhered to all safety guidelines and protocols, including the proper use of personal protective equipment (PPE).• Collaborated with fellow car wash employees to ensure smooth operations and customer satisfaction.