Jonathan Crane Email & Phone Number

San Diego, California, Us

San Diego, California, Us

-Lead 15 diverse tech and consulting teams with 150+ global team members -Specialize in solving complex challenges and re-inventing customer and employee experiences by blending technology innovation with business process re-engineering-Responsible for the implementation and continuous evolution of 30+ enterprise platforms-Drive thoughtful delivery of AI NLP solutions across multiple customer channels, including a multi-channel chatbot platform supporting chat, SMS, social media and voice -Manage multimillion annual business line budgets and strategic enterprise vendors

San Diego, California, Us

Built and actively manage 8 multi-disciplined domestic and international technology teams.Responsible for the strategy, development, and highly customized delivery of the following enterprise technology solutions: • Salesforce (CRM, Sales Cloud, Service Cloud) • MarTech (Marketing Cloud Suite - email, SMS, push, ad retargeting, DMP, Tealium, websites etc.) • Omnichannel Technology (Five9 Voice & IVR, Chat, SMS, Bots, Social Media Service, Email, Fax, Secure Message) • Enterprise Data Management (Warehousing, Vaulting, Fulfillment, Wherescape) • Enterprise Business Intelligence (Tableau & Enterprise Dashboards) • Workforce Optimization (Outsystems, K2, Nintex, SharePoint, Automation Anywhere) • Enterprise Document Services (OpenText Application Xtender, Captiva OCR, DocuSign, & eOriginal)

San Diego, California, Us

Lead enterprise deployment of technology platform to modernize the customer experience, enable omnichannel sales and service, and deliver 360-degree view of the customer within each interaction.Influence the organizational strategy through vision which unites technology, data and customer experience.

San Diego, California, Us

Responsible for delivery of concurrent management and strategy consulting engagements to reengineer and streamline operations, improve omni-channel customer service and optimize process controls. Significant focus on rapid scalability and growth through technology and organizational alignment. Influence business executives, IT, and key business stakeholders to build consensus and implement consulting recommendations, including staff organization, system implementations, and process automation. Ultimately responsible for measuring and achieving expected value of recommendations.Create vision and design requirements for enterprise software solutions and custom applications. Product owner for key operational and enterprise workflows and products, including strategic initiatives, various expense channels, performance assessments, annual attestations, etc.Oversaw development of advanced Tableau reports and replacement of legacy SSRS reporting for the Office of the CEO, HR, Talent Acquisition, PMO, Consulting, and Digital Marketing. Set the vision and design principles for 100+ reports.Lead a team of business analysts, data analysts, systems analysts, and senior analysts to scope and implement corporate strategic and operational initiatives. Team is responsible for supporting all data analysis, dashboard reporting, supporting operations and ad-hoc project delivery for Human Resources, Talent Acquisition, Office of the CEO, Internal Consulting, Corporate Performance and Cost Management.

San Diego, California, Us

Designed, proposed and launched Data & Business Analyst Development Program, which included recruiting, training, coaching and placement. Successfully recruited, managed, trained and permanently placed 5 analysts in diverse business units in a span of 6 months.Implemented corporate-wide dashboard infrastructure and a standard analytics audit process for all published reports.Drafted business case to decommission ATS platform and replace with enhanced platform. Negotiated 80% purchase discount and contractually limited ongoing price increases. Led team responsible for completing implementation, migration, documentation and user training.Performed risk assessment and gap analysis of key partner ETL data transfer, created a framework to bridge all data gaps and future reporting needs, and managed a team of analysts to develop a suite of robust SQL reporting to meet management and regulatory requirements.Supported multiple M&A transactions, including all phases from due diligence and negotiations to regulatory approval.

San Diego, California, Us

Supported the development of a cost management strategy and developed associated analytics measuring the effectiveness of spending throughout the organization. Co-presented annual strategy to the Board of Directors.Implemented multiple corporate-wide cost management initiatives yielding $1M annual net savings.Developed advanced SQL queries and SSRS reporting to bring new insights into corporate performance, human resources, and corporate development. Reviewed business unit strategic plans, board reports, budgets and KPIs to ensure conformance with corporate standards.

Denver, Co, Us

Redesigned the annual forecasting model and revamped the input data to achieve significant improvements in accuracy, revenue trending and the ability to isolate the impact of global events on revenue. Harnessed unique data to provide original and understandable analysis for the Board of Directors which highlighted the global and regional revenue implications of significant events such as the tsunami in Japan, flooding in Thailand, economic crises of Europe and the United States and continuous shifts in manufacturing locations.Created revenue models which simulate the impacts of expiring technology patents, codec advancements and preferred technology migration while maintaining the flexibility to adjust shifting core assumptions.Oversaw sales reporting and revenue collection for 3 of 9 products representing 87% of company revenue. Prepared KPIs, forecast reconciliations and frequent ad hoc reports for senior executives.Performed all duties listed under Royalty Analyst.

Denver, Co, Us

Performed historical revenue trending and independent market research, and aligned each with third-party research to produce company-wide annual revenue forecasts. Oversaw sales reporting and revenue collection for 4 of 9 products representing 7% of company revenue. Designed an Excel model that replicates royalty allocations and verifies the accuracy of the company’s proprietary system to address SAS 70 and SOC 1 audit requirements. The model contained 5K lines of VBA code to handle exponentially growing factors which averaged 60K individual variables per calculation.Leveraged Qlikview to automate processes and deliver comprehensive portfolio reporting.Highlighted action items and served as an expert resource for a team of five Royalty Specialists.Managed all aspects of high profile clients representing a conflicting interest as both a considerable portion of annual revenue and as licensors receiving a significant royalty revenue stream.

Denver, Co, Us

Efficiently managed all facets of 300+ client accounts. Complete ownership of these accounts included enhancing customer relationships, gathering and evaluating sales figures, preparing invoices, facilitating accurate international taxation of 60+ countries and collecting payments in three currencies.Tracked and analyzed the effectiveness of concerted client resolution efforts to evaluate the value of the efforts prior to widespread implementation.Developed and executed an effective plan in which I led a team of three coworkers to achieve the accurate restructuring and transfer of 427K vital electronic records.Independently developed a dynamic and user-friendly Excel based tool which dramatically improved the accuracy and efficiency of converting large raw data sets into usable and consistent information.

Bachelor Of Arts, Business Administration

Education record