Jonathan Shaffer Email & Phone Number

Seattle, Washington, United States

Class Action AdministrationClient/Administrations: State of Washington, Google, EEOC, Kaiser Permanente.• Efficiently evaluate and institute solutions to time sensitive challenges • Managing day-to-day operations for Class Action administration team, including directly managing a large portfolio of class action engagements as well as overseeing the professional development of junior operations team members. • Institute Standard Operating Procedures (SOPs) for internal and vendor use regarding efficiently escheating funds.• Consult with internal and external clients to understand scope and guide to most successful results

Philadelphia, Pa

Class Action AdministrationClients/Administrations: Hill’s Pet Food, Columbia Gas Explosion, Sprint, Taurus Firearms, Starbucks, SEC, FDIC• Institute several Standard Operating Procedures (SOP) to increase efficiency and quality controls• Creatively solve technology or process challenges to ensure successful result• Consult with internal and external clients to understand scope and guide to most successful results• Participate in updating proprietary software used company-wide• Manage successful end-to-end administration of complicated settlements, meeting court-ordered & client deadlines, and managing multiple deliverables across a block of assigned caseso including data analysis, Notice dissemination, claims processing/analysis, technology set-up, distribution and post distribution management, etc• Review of case budgets with internal and external partners to ensure cases are tracking to budget• Manage and maintain highly sensitive data, train and supervise staff on handling sensitive client data• Conduct one-on-one performance reviews (including monthly, annual and interim)• Ensure the team is meeting individual and team performance metrics related to monthly billing, time entry, budget management and client deliverables

Bristol, Pa

• Facilitation of the motorcycle license motor skill evaluation• Administer and Score written knowledge exam• Use differentiated classroom instruction to teach content and theory• Use individualized approach to coach proper motorcycle technique• Conduct demonstrations to display proper technique to students• Administer First Aid as needed• Provide timely tips for students to accelerate their learning• Write and submit reports of incidents

Horsham, Pa

Interpretation and Translation services by telephone and internetClients: City of Philadelphia, State of PA, Mainline Health, Temple University, Einstein Healthcare, CHOP• Manage multiple simultaneous projects completing on schedule and on budget• Manage projects to improve/create processes, products and implement services, including:o Diagnosing/improving company’s telephonic sound/connection qualityo Create report-ability of credits and created the empowerment guide used company wideo Restructuring client programming improving client / company experience• Participating in new cloud platform creation, participating in daily scrumso Managing project of migrating client account programming to the new cloud platform• Implemented the largest clients to date with tight timelines• Create detailed SOPs used as training guides by clients and employees• Reduce implementation project expenses by 75% and reduced timeline required• Conduct remote and on-site presentations / trainings: 1 on 1, classroom (2-30) and auditorium (50-100)

• Head efforts to expand into new markets• Develop new product and service lines to create robust offerings and stabilize revenue stream• Create strategic business relationships and partnerships• Conceptualize branding and marketing strategies producing notable results• Contract negotiation• Direct business processes from conceptualization through end-user delivery• Work with stakeholders to drive product and service delivery• Manage day-to-day development challenges• Develop strategic plans and initiatives

Yardley, Pa

Software development of eLearning, assessment and essay scoring programsClients: National Geographic, The College Board, LSAT, Milwaukee Public Schools, State of TX, OR, MS• Manage implementation of all products and services for the organization• Manage multiple projects and products in the Agile (scrum/sprint) environment• Manage simultaneous submissions of multi-million dollar proposals, winning many• Create and Implement procedures that reduced expenses of Printing & Logistics dept by 70%• Manage the successful and simultaneous development of several high dollar projects• Build and motivate teams• Manage, create numerous strategies to reduce expenses, achieve greater efficiency, increase productivity• Prepare daily, weekly, monthly project status reports for top executives and high-end clients• Head the creation of quality assurance for new and current products, services• Conduct webinars for training, product demonstrations, and development planning sessions• Create detailed documentation used as training guides by clients and coworkers• Managed the Printing & Logistics Department• Coordinate with various department heads, employees, clients, customers to exceed expectations• Provide superior service thought articulate communication with clients, development, and managers• Solely responsible for “VIP” customers. (Customers who purchase at least $1 million product/services every year)• Managed Customer Service department of 10 representatives• Solve technical, operational issues through phone and email efficiently• Managed client data migration to achieve seamless transition

Providing detailed documentation of daily activities;Leading fraud, background, civil, criminal, and domestic investigations;Administering covert/overt interviews, investigations and operations;Providing court testimony, depositions, written and verbal statements;Taking written and recorded statements;Processing service of court orders, subpoenas, and various legal documents;Conducting Internet and proprietary database research/investigation/interpretation/analysis;Locating missing persons.

Ba, Business Administration

Ba, Legal Studies S.B.A

Associate'S Degree, Business Administration And Management, General