Jonathan Shaffer Email & Phone Number

Seattle, Washington, United States

• Class Action AdministrationClient/Administrations: State of Washington, Google, EEOC, Kaiser Permanente.
• Efficiently evaluate and institute solutions to time sensitive challenges
• Managing day-to-day operations for Class Action administration team, including directly managing a large portfolio of class action engagements as well as overseeing the professional development of junior operations.
• Institute Standard Operating Procedures (SOPs) for internal and vendor use regarding efficiently escheating funds.
• Consult with internal and external clients to understand scope and guide to most successful results

Philadelphia, PA

• Class Action AdministrationClients/Administrations: Hill’s Pet Food, Columbia Gas Explosion, Sprint, Taurus Firearms, Starbucks, SEC, FDIC
• Institute several Standard Operating Procedures (SOP) to increase efficiency and quality controls
• Creatively solve technology or process challenges to ensure successful result
• Consult with internal and external clients to understand scope and guide to most successful results
• Participate in updating proprietary software used company-wide
• Manage successful end-to-end administration of complicated settlements, meeting court-ordered & client deadlines, and managing multiple deliverables across a block of assigned caseso including data analysis, Notice.

Bristol, PA

• Facilitation of the motorcycle license motor skill evaluation
• Administer and Score written knowledge exam
• Use differentiated classroom instruction to teach content and theory
• Use individualized approach to coach proper motorcycle technique
• Conduct demonstrations to display proper technique to students
• Administer First Aid as needed

Horsham, PA

• Interpretation and Translation services by telephone and internetClients: City of Philadelphia, State of PA, Mainline Health, Temple University, Einstein Healthcare, CHOP
• Manage multiple simultaneous projects completing on schedule and on budget
• Manage projects to improve/create processes, products and implement services, including:o Diagnosing/improving company’s telephonic sound/connection qualityo Create report-ability of credits and created the empowerment.
• Participating in new cloud platform creation, participating in daily scrumso Managing project of migrating client account programming to the new cloud platform
• Implemented the largest clients to date with tight timelines
• Create detailed SOPs used as training guides by clients and employees

• Head efforts to expand into new markets
• Develop new product and service lines to create robust offerings and stabilize revenue stream
• Create strategic business relationships and partnerships
• Conceptualize branding and marketing strategies producing notable results
• Contract negotiation
• Direct business processes from conceptualization through end-user delivery

Yardley, PA

• Software development of eLearning, assessment and essay scoring programsClients: National Geographic, The College Board, LSAT, Milwaukee Public Schools, State of TX, OR, MS
• Manage implementation of all products and services for the organization
• Manage multiple projects and products in the Agile (scrum/sprint) environment
• Manage simultaneous submissions of multi-million dollar proposals, winning many
• Create and Implement procedures that reduced expenses of Printing & Logistics dept by 70%
• Manage the successful and simultaneous development of several high dollar projects

Providing detailed documentation of daily activities;Leading fraud, background, civil, criminal, and domestic investigations;Administering covert/overt interviews, investigations and operations;Providing court testimony, depositions, written and verbal statements;Taking written and recorded statements;Processing service of court orders, subpoenas, and.

Ba, Business Administration

Ba, Legal Studies S.B.A

Associate'S Degree, Business Administration And Management, General