Jonathan Puddle Email & Phone Number

Elora, Ontario, Canada

- Award-winning author of trauma-informed, Christian spirituality material, including "You Are Enough: Learning to Love Yourself the Way God Loves You." Lead every phase from manuscript preparation to print production.- Developed JonathanPuddle.com into a resource hub for emotional and spiritual wellness, with articles, resources, and a popular podcast, "The Puddcast".- Provided self-publishing consulting for aspiring authors, guiding them through the publishing process and best practices for audience engagement.- Developed and executed marketing strategies to promote books and resources, leveraging digital platforms to expand reach and connect with a global audience.

Kitchener, Ontario, Canada

- Prepared and adapted teaching materials to engage children of all abilities, including neurodiverse learners, ensuring a supportive and inclusive learning environment.- Recruited, trained, and coordinated volunteers, fostering a team that supports children’s ministry and aligns with church values.- Served on the church leadership team, contributing insights from children’s ministry and aligning program initiatives with the church’s overall mission and goals.

Canada

- Managed setup and teardown of stage equipment for each show, ensuring all audio-visual components were in place and functional for a seamless performance. Produced the show from AV booth.- Served as the show’s MC, engaging the audience, introducing acts, and ensuring smooth transitions throughout the comedy performance.- Coordinated dietary requirements and meal arrangements for performers, liaising with venues and catering to meet specific dietary needs and preferences, ensuring performers' comfort and satisfaction on tour.

Guelph, Ontario, Canada

- Oversaw procurement and inventory of office supplies and equipment, establishing streamlined vendor relationships to maintain consistent resource availability.- Developed and maintained comprehensive documentation of all business processes, ensuring accessibility and alignment with operational standards.- Oversaw website development and graphic design contractors, creating printed collateral and digital presence.- Enhanced internal team cohesion by supervising staff, updating training procedures, and ensuring compliance with mission directives.

Toronto, Canada Area

- Coordinated high-impact marketing events, aligning promotional efforts with book releases to maximize engagement and drive sales.- Developed and executed publicity campaigns for new book launches, integrating event tie-ins to enhance visibility and create cohesive promotional experiences.- Managed cross-functional teams to align product development and event strategies, ensuring seamless coordination between book releases and targeted public relations efforts.

- Overhauled an aging bookstore, modernizing inventory systems and expanding product offerings to increase customer engagement and sales.- Launched a successful publishing company, overseeing book production, distribution, and marketing strategies, resulting in over 30,000 units sold.- Developed a cross-functional sales strategy, aligning retail and publishing efforts, creating seamless promotional campaigns to enhance brand visibility and drive revenue growth.

- Led a multi-year ERP replacement project, managing procurement, customization, and integration to enhance organization-wide efficiency.- Directed IT infrastructure upgrades, overseeing the virtualization of servers with VMware and Hyper-V to optimize performance and support global operations.- Migrated on-premise Microsoft Exchange to Google Workspace, coordinating with remote teams to ensure minimal disruption.- Designed and implemented a new network stack, replacing 3Com equipment with Juniper hardware for improved scalability and security.- Managed data security initiatives, implementing compliance protocols and overseeing data backup systems.- Directed a global IT support team, ensuring technical assistance and troubleshooting across multiple time zones.- Oversaw cloud migrations, moving critical applications to AWS and designing a hybrid infrastructure to support distributed teams.- Facilitated cross-departmental technology alignment, providing solutions that supported marketing, finance, and donor relations in achieving organizational goals.

- Managed retail strategies to support donor engagement, aligning store promotions and events with donor initiatives to boost engagement and revenue.- Oversaw donor data integration with retail systems, ensuring seamless tracking and reporting to optimize donor relations and enhance fundraising efforts.

Toronto + Finland

- Developed and implemented donor engagement strategies, leveraging CRM systems like Blackbaud's The Raiser’s Edge to track donor interactions and optimize fundraising efforts.- Led IT initiatives to support donor relations, including database integration and customization to align with donor management needs.- Managed donor communications, designing outreach campaigns across email, social media, and direct mail to increase engagement and retention.- Oversaw donor data security and compliance, ensuring that donor information was managed securely in line with industry standards.- Coordinated cross-departmental technology needs, aligning IT resources with marketing, events, and donor relations goals to support comprehensive engagement strategies.

Toronto + Finland

- Oversaw IT operations, ensuring seamless functionality across Windows Server (2000-2016), Linux (Ubuntu, CentOS), and Unix (FreeBSD) environments.- Managed a technical team, including hiring, training, and conducting performance reviews.- Developed and enforced IT policies and procedures, with Active Directory and Group Policy.- Controlled budgets, managing procurement and negotiating contracts with vendors like Dell, Juniper and Ubiquiti.- Ensured data security and regulatory compliance, implementing cybersecurity protocols and access controls.- Led incident and problem management efforts using ITIL principles to resolve technical issues.- Directed software and hardware maintenance, including VMware and Hyper-V upgrades.- Planned and executed IT projects, including a large-scale migration to Google Workspace and AWS.- Monitored system performance, troubleshooting network issues on Juniper and 3Com equipment.- Developed IT strategies to align technology investments with organizational goals, ensuring infrastructure supported long-term growth.

Etobicoke, Ontario, Canada

- Configured and maintained network infrastructure, including 3Com routers, switches, firewalls, CAT5e cabling.- Managed Active Directory, administering user accounts, permissions, and group policies to ensure secure access control.- Provided technical support for end-users, troubleshooting desktop, network, and connectivity issues.- Monitored network performance, identifying and resolving bottlenecks and optimizing LAN/WAN. Implemented Cacti for SNMP monitoring.- Implemented security protocols, such as firewall configurations and VPN setup, to safeguard network integrity and ensure compliance.

Etobicoke, Ontario, Canada

- Handled shipping and receiving of packages, ensuring secure packaging, accurate labeling, and timely delivery of all items.- Managed office photocopiers and printers, performing routine maintenance, troubleshooting issues, and coordinating with IT team & vendors for repairs as needed.- Oversaw print production of booklets and manuals, setting up files for large print runs, monitoring quality, and preparing materials for distribution.