Provide support and training for broadcast operations automation systems developed and sold by Florical Systems. - Evaluate customer’s training requirements and manage, coordinate, and conduct training in use of software, equipment, and manuals. - Develop user and training documents. - Provide user & technical support.

Provided daily supervision of all Broadcast Operations Center (BOC) staff and freelance personnel across three shifts. Managed projects and ensured the BOC team was capable of performing all production, programming, commercial, and promotional requirements with a heavy emphasis on live and tape-delayed sports programming.- Led successful team execution of several high-profile golf events which generated increased ratings and acclaim for the network.- Guided team through a successful six-month migration of network origination to a remote facility which streamlined the company’s delivery of all NBCU cable channels.- Collaborated on multiple effective implementations of remote disaster recovery solutions which protected on-air integrity and assured that local staff remained safe during hurricane conditions.- Coordinated with the Engineering department to enact routine and emergency equipment upgrades, maintenance and repairs, which ensured the team had the necessary tools to execute on-air responsibilities and eliminate inefficient workarounds.- Hired and on-boarded freelance team members which bolstered staffing flexibility as well as provided opportunity and experience for promotion of full-time team members.- Scheduled staff and freelance team members in a 24/7/365 work environment while striving to improve a healthy department work/life balance.- Oversaw training for multiple national and overseas broadcast feeds and program/commercial ingest operations which ensured all Standard Operating Procedures and Performance Standards were met resulting in a quality and consistent on-air presentation.- Created an annual department award which encouraged individual positive motivation and improved team morale.- Assumed additional responsibilities during transitional periods which provided operational support, as well as during the extended absence of a direct manager which preserved departmental leadership stability.

Actively managed daily on-air automation operations processes and program/commercial ingest across multiple national and overseas broadcast feeds.- Trained and coached new team members which resulted in a higher degree of consistency and the standardized execution of department procedures.- Coordinated with studio and remote operations which ensured live programming aired without defects.- Communicated and worked closely with Commercial Operations and Programming departments in the preparation of automated playlists and programming which eliminated errors and reduced costs.- Successfully led and managed a department initiative to convert hard copy Standard Operating Procedures to an online Wiki document. Maintained and updated Wiki SOP as needed.- Recipient of multiple NBC Universal Recognition awards for Above and Beyond Efforts and Embodying the Culture.

Performed video playback duties during live studio programming, ingested programming and commercials into broadcast servers, executed live on-air video and audio switching.- Provided subject matter expertise, guidance and direction to effectively implement a new broadcast automation system (Florical) and successfully launch a state-of-the-art Master Control Operations Center.

Executed on-air automation operations, video transmission via fiber, quality control, remote transmitter operations, and program and commercial ingest to server. Oversaw daily ingest and delivery of syndicated programming utilizing file based distribution technology.· Coordinated with Traffic and Programming departments to prevent errors in the preparation of automation playlists, satellite feed schedules and programming.· Initiated and authored modifications of Standard Operating Procedures, leveraging existing infrastructure to efficiently deliver programming electronically thus reducing shipping and satellite costs.· Collaborated with Engineering department on new software and system installations by providing feedback from an Operator’s perspective.· Trained and mentored new staff in Operating Procedures resulting in standardization of processes and minimizing operational issues across all shifts.· Recipient of multiple NBC Universal Recognition awards for Above and Beyond Efforts and Excellence.

Manually switched network and local programming and commercials, managed remote transmitter operations, recorded satellite feeds, dubbed commercials and occasional production duties.· Led Master Control operations through a 36 consecutive hour period of very limited staffing following a record snowstorm. Developed creative solutions when presented with unexpected changes due to extended storm coverage.· Developed experience in television broadcast operations resulting in increasing responsibilities and duties.

Assigned keyword terms and verified accuracy of daily newspaper content transferred into a searchable computer archive database.

Produced and engineered daily and special events programming and screened on-air phone calls.· Coordinated remote broadcasts, on-air contests, and station/client promotions, enhancing marketing and revenue opportunities.