● Collaborated with numerous internal teams such as Planning, Sales, Logistics and Warehouse in support of Tavik Clothing and maintained product supply for all of Apple Inc.’s stores and hubs in 7 of their largest Asian markets.● Successfully implemented streamlined order entry/validation procedures highlighting any discrepancies shifting focus to supply data analysis, demand forecasting and compliant routing/shipment fulfillments.● Established more polished EDI transmission protocols enabling better communication between Account Ops, IT and EDI teams.● Coordinated customer open sales order and purchase order reports daily providing current availability and future ETAs.

● Collaborated with numerous internal teams such as Planning, Sales, Logistics and Warehouse in support of Tavik Clothing and maintained product supply for all of Apple Inc.’s stores and hubs in 7 of their largest Asian markets.● Successfully implemented streamlined order entry/validation procedures highlighting any discrepancies shifting focus to supply data analysis, demand forecasting and compliant routing/shipment fulfillments.● Established more polished EDI transmission protocols enabling better communication between Account Ops, IT and EDI teams.● Coordinated customer open sales order and purchase order reports daily providing current availability and future ETAs.

Provided, established and maintained audio, lighting, staging and back line equipment for all forms of live entertainment projects for venues such as Staples Center, Honda Center, Rose Bowl and Shrine Auditorium.

➤ Initially came onboard as an eCommerce Specialist and Customer Service Representativein 2014, handling customer-facing inquiries, to then being promoted to the sole worldwide Amazon Sales Contact in 2016.➤ Created personalized technical solutions for clients, customers, and employees across multiple departments including eCommerce, customer service, quality control, accounting, and Amazon sales systems.➤ Resolved 100% of all web-based customer inquiries at a volume of over 100 emails per day as the sole worldwide corporate Amazon sales contact, personally achieving a 10% annual revenue increase.➤ Developed and managed corporate projects for all comprehensive technical transitions regarding the flagship online sales and ordering platformsuch as improving the process for upgrading/onboarding thousands of licensed practitioners via phone and web-based screen sharing.➤ Launched thousands of practitioner email marketing campaigns achieving positive/effective client engagement with current and potential customers resulting in a 25% sales increase.➤ Trained staff on new corporate systems, updated policies, and mandatory procedures including onboarding/training new hires to align them with department efficiencies, teamwork focus, and accountability.➤ Supported consumer educational opportunities such as webinars, group meetings, and seminars to provide continuing functional medicine information to practitioners to further their knowledge and help address their patients' unique health needs.

➤ Ensured accurate documentation of public records utilizing local government/public sector databases, playing a key role in effectively dispatching city personnel, executing city work orders, and monitoring critical statistics.➤ Orchestrated solutions to complex issues regarding residential home and industrial construction by corresponding with city planning, engineering, permit, and building departments.➤ Facilitated the needs of each walk-in guest providing accurate direction to the appropriate department given their stage in residential/commercial construction development while promoting public confidence and investment security.➤ Corresponded with city planners, engineers and permit technicians fielding creative solutions to any and all issues and coordinated all phone and walk-in inquiries related to city water policies, water billing related issues, and water conservation procedures, advocating for an empowered public.➤ Recognized by residents and contractors for committing to exemplary public service by urgently and accurately facilitating customized detailed information by utilizing Application Xtender, referencing the statuses of plan checks using TRAKiT, and providing city permitting policies and procedures using city website.➤ Handled resident complaints, inquiries, and requests for services, monitoring and facilitating departmental handling of those requests and submitting monthly activity reports to the city manager and department heads.

➤ Executed all primary office support for employment staff by utilizing a full range of administrative, general clerical, and customer service skills including critical analysis, efficient time management, and prudent communication in a high-volume, fast-paced environment.➤ Independently handled front office counter walk-ins and phone calls by scheduling candidate/client/account executive meetings and collecting, verifying, and maintaining all candidate employment data for human resources, ensuring compliance with strict ISO certifications.➤ Independently supported branch administrative staff with client meeting scheduling, data entry, record keeping, equipment maintenance, and office supplies including assisting with weekly payroll duties for hundreds of temporary associates ensuring accurate and timely financial documentation.➤ Authored and defined scheduling technology to provide all directors and account executives with the greatest opportunity for success with candidate appointments that resulted in 10% profit gains.➤ Awarded Employee of the Month for exceeding expectations and demonstrating initiative by training and mentoring associates across the county on ways to improve their performance and efficiencies.