- Currently, driving a strategic business pivot while spearheading the development of a robust design system that enhances engineering efficiency and ensures scalability. - Beyond leading a customer-focused product team, simultaneously serves as scrum master, engineering manager, and customer insights, prioritizing innovation and customer satisfaction by aligning company outputs to customer inputs. - Seamlessly migrated the organization to product-led strategy by leveraging the single threaded owner framework which boosted planning cycle efficiency and product team outputs by 70%. - In lieu of an insights team, built and deployed a customer journey feedback funnel powering a product roadmap, which led to +60% NPS improvement with 35+ features deployed. - Strategized and launched a net-new white-glove claims product leveraging artificial intelligence to automate cumbersome internal processes and educate customers, immediately achieving a 10 NPS. - Launched ShipBot, a customer-centric AI database leveraging open-source and proprietary address and place information, enhancing shipment deliverability and diminishing extraneous fees by 70% which resulted in a 50% reduction in churn. ShipBot's success is driving company-wide expansion of all our AI-product offerings.

- Promoted to Group PM from Senior PM and led a 40+ member team across B2B and B2C product verticals, including three direct PM reports. - Implemented & executed a dynamic product strategy for WM Orders that resulted in a 5x increase in GMV year-over-year. These strategic initiatives markedly improved product-market fit, cementing its position as the most influential product within the company's portfolio, ultimately contributing to its IPO in 2021.- Partnered with CEO, legal & auxiliary executive collaborators to address outstanding pre-IPO compliance issues and risks in a highly regulated industry. - Launched department-wide user testing programs to create a culture of data-informed decision making.- Strategized and launched WM Insights, the first B2B subscription data product for the company, reducing client churn by 60%. This product created new business insights for 1,500+ businesses and is one of my favorite product achievements to date fueling my drive to build products based on customer insights that lead to uncovering new opportunities for my customers' growth and ultimate success.

A hybrid of a product manager, strategic thinker and data analyst. Key aspects included- Partnered with global brands such as Uber, Sierra Club, Omaze, Teachers Pay Teachers, IDEO, and Nurx, on the execution of successful experimentation programs for rapid growth and product iteration.- Delivered product improvements generating over $12m in revenue for clients. - Collaborated cross-department with a remote team of engineers, designers and PMs to support experiment ideation and execution.- Managed all aspects of the client relationship from daily experiment monitoring to kicking off the renewal process to evangelizing the value of Cro Metrics and ongoing product management.

Season Share offers a simple, streamlined season ticket solution for peer-to-peer season ticket sharing.- Techstars Innovation & SXSW Accelerator Alumni- Conceptualized and built MVP- Establish product market fit- Optimized native and web MVP products- Diversified product offering to open new revenue streams

Think Tom's, but for music. This was my social entrepreneurship mission. - Lead growth, acquisition and inbound strategy.- Lead crowdfunding campaign and over-achieved +33% of goal via data-driven e-mail and paid marketing campaigns.- Grew Q4 revenue by 44% YoY & Q1 revenue by 500% via paid, affiliate, and social channels.- Partnered with ENG to orchestrate UI/UX optimization roadmap for growth.- Lead Amazon Marketplace expansion.- Grew affiliate and referral channels by 245% via onsite loyalty programs, email, and promotions.- Grew email channel by 90%.

- Lead audience development & product for Ticketmaster's consumer-facing content platform..- Managed online, cross-channel campaigns leading to a 340% increase in traffic and 480% increase in conversion metrics.

- Lead a team of three marketing strategists who optimized & deployed best-in-class paid media campaigns across search, social, and display channels uncovering growth segments for our clients.- Worked with Adobe and Google Analytics to create in-depth custom reporting monthly, quarterly, yearly.Some client highlights include - Increased organic site traffic by 145.18% YoY. - Increased request a demo leads by 95% YoY. - Decreased cost per conversion by 68% YoY.