Customer Support:Manage team of 5 support staff members.Coordinate priorities with Australian management and technology teams to schedule necessary development and deployment of new code to resolve bugs.Teach JR staff how to better support the system.Investigate and resolve most difficult issues.24/7 on call support with rotating shifts every 5 weeks.Project Management:Manage customer commissions, implementing MTI software and hardware throughout North America. Provide setup, training, and ongoing support. Create new training materials, and customize existing training materials to better suite the customer's needs and business goals. Work with new company's managers to understand their current business and implement our new system to match what they currently do, as well as provide them with knowledge on features that are unique to MTI's dispatch system. Train call takers and dispatchers on use of software and best practices in order to improve their daily operations. Train drivers and driver coordinators on how to use in vehicle hardware. On site visits range from 2 weeks to 4 weeks per customer.Product QA:Testing for new features and resolved software bugs in IOS, Android, and Windows applications.Technical Writing & Design:Listen to customer's concerns and desired new features and write up / diagram product change requests. Negotiate and come to an agreement with the customer on how the product change should work, what the user interface might look like, understand time restraints, and work with Australia management and technology teams to write technical specification that can be quoted and signed off by customer before development begins.Design sales/marketing materials, web graphics, training materials.HTML & CSS

Reporting to: Tom Mamola and John Strzalkowski - owners and foundersDesign and develop website for Atmosphere Events Group. View the site at www.aegproduction.comDesign business cards, flyers, and 1 sheeters.

Designed and Developed 2019: www.oaganalytics.com/ - ActiveDesigned and Developed 2014: www.humbleorganisms.com - DiscontinuedDesigned and Developed 2014: www.juanpastormusic.com - DiscontinuedDesigned and Developed 2014: www.bakinsuranceagency.com - DiscontinuedDesigned and Developed 2013: www.aegproduction.com - Discontinued

Reporting to Michelle Joseph - CEO and founderProvide general IT services including software and hardware troubleshooting and maintenance, as well as network troubleshooting.

Wavetable is an umbrella to Viewpoints.com, ModernComment.com, and Builtin.comWhile my primary work revolved around IT and desktop support for all three companies, design is and always will be my focus. Throughout my employment I sought out every opportunity I could to involve myself with the company's design needs, and at one point was the sole designer for the company creating email designs, print designs for sales materials, and web images for marketing materials on the Viewpoints.com website. Early in 2013 Zach Walsh came to Wavetable as the senior designer and I worked with him closely to learn as much as I could about taking a project from conception to completion, and how to entertain all parties involved (and their ideas) throughout the process, to create designs that were based on both an over arching goal, and the input I received from others involved in the project. Zach and I worked together on design for both ModernComment.com and Viewpoints.comDesign projects included: New users email campaign, custom sales sheets and booklets, standardized 1 sheeter and proposal for sales team, sales and investors deck (print and digital), posters, business cards, table tents, infographics, logos and icons, web graphics (banner ads and social media graphics), videography & video editing (adobe premiere and after effects), content synthesisIT Tasks: Managed server room, Internet trouble shooting, phone system administrator, general desktop support for 40+ employees, managed google apps and all email accounts, security system admin, local shared drive admin, managed IT inventory including hardware and software licenses (purchasing & repairs), printer install and troubleshooting. Moved entire server room and all IT gear to new office in July 2013.Reported To: Zach Walsh (Senior UX Designer), Carol Fowler (VP of Content), Brittany Heidtke (Director of Marketing), Corey Haines (CTO), Chris Lubkert (CEO of ModernComment.com)

The UIC Office of Technology Management, manages all new technologies that are sponsored by the University. Professors who teach at the University (especially in the medical side) often times are working on new medicines, treatment methods, or technology. When they make a break through that may require a patent, they typically come to the Office of Technology Management to get help patenting and licensing their idea or invention. This makes for a very startup esque atmosphere.Responsibilities included: designing logos for startup technologies, print and web materials for the Proof of Concept Gap Funding program launched in the end of 2011, html emails and the news letter, as well as large format posters for investor meetings.