As the liaison between internal sales, operational teams, and customer contacts, I am responsible for managing the project deliverables of key accounts. Coordinate efforts with branch management and internal teams to prioritize job requirements and appropriately allocate resources. Assist with internal operations as needed. Maintain adequate inventory levels to meet customer demand. Monitor delivery schedule and customer orders. Manage cycle counts of product inventories on a regular basis. Identify and resolving any problems that may arise. Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made. Designing and maintaining clear operational guides to ensure consistency of operations. Ensuring warehouse is operating at peak efficiency with customer satisfaction as the primary goal. Supervise and lead warehouse staff, assigning tasks and ensuring a collaborative work environment. Establishes or adjusts work procedures to meet departmental schedules. Lead monthly physical inventory count.

Generate invoices and credit memos to specific customer accounts. Process payments through various channels. Process accounts receivable transactions. Assess gross profit reports to check for any profits outside of parameters. Utilize accounting software to create and update cash receipts. Act as a liaison between Shell, Phillips 66, sales representatives and our national account customers. Manage the status of accounts and balances. Perform open order reports to ensure invoices are being paid and updated.

Answer questions and provide information to customers about various fuel and oil products we sale. Answered inbound calls for customer deliveries for fuel, bulk oil and packaged goods. Inventories stock. Perform inventory count once a month. Create sales orders and invoice customer purchases. Updating invoices in DM2 software and electronically or physically mailing to customers. Daily reports to ensure invoices are being updated and paid.

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Expertise in resolving escalated customer service issues, repair trust, locate resources for problem resolution and design best-option solutions. Commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Assisted welders in brazing, thermal and arc cutting, and welding. Moved heavy tools, work pieces, and supplies. Hands on experience in performing grinding tasks using both power and hand tools. Thorough understanding of basic welding concepts and their application. Performed duties under supervision of foreman. Conducted all business activities in accordance with policies and API license requirements.

Performed work in neighborhood and communities. Administered interviews personally. Participated and conducted regular interviews with respondents. Coordinated with team leader and discussed necessary progress. Listen carefully to conversations and provide verbatim interpretation. Ensure that the context was not lost in translation.

Maintain constant presence on sales floor to address customer needs. Responding quickly and resourcefully to customer requests or concerns. Giving information to customer about products. Operating the till. Serving multiple customers in a short period of time. Accurately completing cash and credit card transactions. Participating in physical inventory counts. Occasionally opening and closing our sale stand located inside the mall.