Business Analyst I
Tempe, Az
The main goal of this position was dashboard development and innovation via Tableau. One award winning achievement was the development of a Tableau visualization that allowed WFM and other business critical stakeholders the ability to compare the real-time variance between forecast and actual staffing adherence, call volume, and productivity. Upon completion of the proof of concept, custom cross-database queries were optimized with the assistance of our Data Science team.- Design, develop, deploy, and maintain numerous dashboards and other reports/visualizations using Tableau. - Create custom SQL queries for dashboard optimization.- Communicate complex analyses and insights to various stakeholders inside and outside of analytical teams