* Create a design system used by Truist applications* Code design system components using a variety of technologies including Angular, TypeScript, and SCSS* Create automated unit, integration, and visual regression tests for components using technologies including Jasmine, Karma, and Applitools* Configure, support, and enhance CI/CD (via GitLab) for automating testing, integration, and releases* Build and maintain documentation sites including component examples, APIs, design tokens, and UX patterns* Test the accessibility of components and documentation manually with assistive technologies such as screen readers and with automated tools such as Axe

* Designed and built a design system that was used for 15+ non-authenticated sites, including BB&T's public websites* Wireframed and usability tested page designs and templates* Coded AEM components* Conducted accessibility reviews and fixed issues* Trained content strategists on authoring accessible content

* Focused on the BCBSNC.com, shopper, agent, and employer web properties* Served as a technical lead for a team of user experience designers* Standardized and templated UX team deliverables* Engaged as a shared resource across corporate teams that use agile and waterfall methods* Anticipated and designed for legal and compliance considerations in a highly regulated industry* Assisted stakeholders in determining and documenting user requirements that complement business and functional requirements* Created wireframes and flows to explore approaches to solutions* Reviewed internally developed and vendor software solutions and recommended approaches to improve the user experience* Designed and conducted studies to get feedback from customers

* Consulted with clients to evaluate existing products and design new products* Completed 34 different projects for 12 different clients; led 23 of these projects and generated over $500,000 in revenue for the company* Performed interaction design (wireframes, prototypes), usability testing, heuristic analysis, experimental design, data analysis, market research, and software development in both agile and waterfall environments* Designed, evaluated, and/or researched mobile phones, telecommunication software, server hardware and software, gesture technologies, banking websites, portable media players, multimedia software, eReaders, internet-enabled televisions, medical devices, and kitchen appliances * Moderated 175 one-on-one sessions and 25 focus groups (500+ hours)* Designed and developed software for the usability labs that recorded and streamed video and screen feeds

* Documented an existing software build verification system* Established criteria and process for integrating new content into the build verification system* Defined, focused, and drove the implementation of build verification tests for Windows Server components

* Developed software tools to support usability engineering processes through an Air Force Office of Scientific Research Grant* Researched software tools to help non-programmers create web applications through a National Science Foundation Grant* Assessed the National Imagery and Mapping Agency’s collaboration capabilities and developed a roadmap for improvement through a National Technology Alliance Grant* Graded, prepared material, and gave guest lectures for two professionalism courses, one usability engineering course, one software engineering course, and one introductory programming course