Jonathan Rincones Email & Phone Number

Cedar Park, Texas, United States

• Playtested early versions of maps in various stages of development to identify bugs, glitches, and other issues affecting gameplay experience• Provided detailed and thorough written feedback to help the development team resolve issues• Collaborated with other playtesters to find issues and discuss potential gameplay improvements

• Work with customers on new and existing BI database implementations.• Provide guidance and support for new or enhancement requests to data sets, data validation, report building, and dashboard development.

• Created and managed Power BI dashboards to analyze retention trends for SaaS accounts,improving data visualization and insights for key stakeholders.• Provided customers with customized pricing solutions, resulting in increased customer retention rates and revenue growth for the company.• Assisted customers with concerns related to billing, offboarding, and cancellation.

Dallas, Texas, United States

• Collaborated with and supervised student workers to complete e-Commerce projects and financially manage all university student organizations.• Established the use of Power BI reports for special projects, institutional financial reports, and research for strategic planning initiatives in DBU’s Financial Affairs department.• Managed TouchNet Online Marketplace, DBU’s e-Commerce site, by configuring and building online stores and products using HTML and CSS coding.• Implemented a new web design for TouchNet Online Marketplace, creating and maintaining a more modern look with consistent University branding.

Dallas, Texas, United States

• Assisted students, parents, and apartment tenants with account inquiries and payments.• Employed ERP software and Excel to audit, adjust, and reconcile student accounts.• Posted cash reports and batch reports, balanced daily, and prepared bank deposits.

Dallas, Texas, United States

• Managed purchase orders for university student organizations in collaboration with Accounting, Accounts Payable, and Student Account Services.• Expedited the purchase order process by developing new formulas and macros in Excel.