Jonathan Roche Email & Phone Number

Everett, Washington

747/767 Program Boeing Production System (BPS) Industrial Engineering (IE)Named team lead of workgroup of 18 IEs within 4 months of taking position.As the IE digital transformation focal, lead website redesigns, Tableau implementation, web app development for 747/767 program initiatives. Content reaches 1000+ multidisciplinary users.Created and maintained project management/reporting system (VIPER) with 300+ users program-wide that produced metrics presented up to C-level. Gathered requirements, worked with stakeholders, and incorporated end-user feedback. Provided end-user training and executive-level report outs. Represent 767 program in long-term enterprise solution.Serve as SME for data, analytics, and related processes for a cross-functional user base. Develop training and knowledge sharing processes around data sources and analysis.Serve on multidisciplinary problem solving teams with members from individual contributor to director level; provide data analysis and represent BPS IE team.Awarded for commitment to Be Champions Boeing Behavior (Win with speed, agility, and scale).

Greater Atlanta Area

Managed all aspects of day-to-day operations in the company: 7 direct reports, which included the CORE/IT and client success teams, and 12 indirect reports, including all contact center agents.Implemented process improvements to increase accuracy and efficiency in all levels of the organization, from COBRA, FSA/HRA/HSA, and benefits call center teams to recruiting and human resources to finance department.Directed client management strategy: full client lifecycle from sales and implementation for new clients to addressing concerns and driving action to meet existing client needs.Reviewed/researched errors in EDI files (Alegeus Wealthcare Admin, Travisoft T-COBRAWEB, Selerix Benselect) resulting in corrections of over $1.25M.Audited client accounts for process, billing, and compliance accuracy. Recovered over $25K in client back payments while improving client relationships.Managed vendor sourcing and relations.Tracked sales prospects and marketing strategy.Liaised between President and CEO and employees. Prepared executives for meetings with clients and vendors. Led all hands meetings using agendas developed with leadership team.

Everett, Wa

Engaged in cross-functional partnerships to plan and execute daily manufacturing operations production schedules for stowbins, serving as the industrial engineer for multiple work cells.Managed production projects and worked closely with supply chain analysts and internal suppliers to ensure parts were on order and in line with build schedules. Expedited emergent requirements through value stream.Led lean manufacturing continuous improvement initiatives throughout the value stream. Implemented bulk picking (improving pick accuracy by 25% and eliminated hours of weekly work for pickers). Documented cost savings of over $100K through cataloging excess inventory, creating burn down plans, and developing solutions to reduce unnecessary ordering.Developed and monitored key metrics and key performance indicators (KPIs) for productionConducted ad hoc data analysis for management, senior leadership, engineering, and supply chain. Provided ad hoc shop floor support for mechanics, supply chain, quality, engineering, and management.Awarded for consistently outstanding customer service and attention to detail.Appointed project manager for within-building move of five shops spanning over 40K sq. ft. Documented current equipment, developed floor space layouts using process flows, created production build-ahead plans, arranged the physical move with internal/external stakeholders, and monitored/reported project status.Requested to lead all IT equipment moves for IRC Consolidation project at large, managing 41 separate move events with a total of 547 devices spanning the entire building (1M sq. ft.). Identified current equipment, ordered new equipment, and ensured future-state layouts met plan requirements. Coordinated with external contractors to execute the moves and troubleshoot issues.(Previously Methods Process Analyst II, 2014-2017)

Atlanta, Ga

Prepared monthly/quarterly/annual deliverables for Current Employment Statistics unit. Analyzed data for accuracy and integrity, correcting invalid data through investigation. Reduced annual benchmark revision by 50% and implemented time-saving reporting process improvements.Developed survey methodology to improve data collection and quality.(Previously Labor Market Specialist I, 2011-2014)

Atlanta, Ga

Prepared economic briefings using multiple series of data for 20 Workforce Investment Act areas in Georgia.Assisted with data preparation for publications (e.g. Long-term Employment Projections).

Atlanta, Ga

As part of internship in Workforce Statistics and Economic Research Division, led group of five interns to produce a series of seven policy briefs for Assistant Commissioner, published on GDOL website; served as designer and editor of final product.Researched topical regional issues and their effects on employment in Georgia.

Atlanta, Ga

As a Supplemental Instruction Leader (Fall 2012, Spring/Fall 2013, Spring 2014):Facilitated three weekly one-hour sessions for students in Principles of Microeconomics classes.Led student learning in diverse settings, from one-on-one sessions to review sessions for 50+ students.Developed lesson plans to organize sessions and used interactive learning strategies to benefit students.Attended ongoing leadership training.Consistently ranked highly by students, peers, and program mentors. Recognized for having the best humanities Midterm Evaluation, Spring 2014.As a RE2P (Research Excellence in Economics Program) Program Assistant (Fall 2013, Spring 2014):Worked with program adviser to facilitate undergraduate research process learning through coordinating technical sessions and maintaining administrative recordsAs a CTW GRA (Summer 2013):Worked with professor in a Macroeconomics course, reviewing and grading papers as well as providing feedback to students for their workWorked with ESL students to edit/revise research papers (Fall 2012)

Master Of Arts - Ma, Economics

Awarded Graduate Research Assistantship. Concentrations in International Economics and Public Finance.

Bachelor Of Science - Bs, Economics, Psychology

Activities and Societies: Omicron Delta EpsilonGraduated Magna Cum Laude, HOPE Scholar, Honors Student, President's List, Dean's List.