❖ Manage and coordinate repairs with the maintenance team.❖ Conduct apartment tours and provide floor plans to potential tenants.❖ Establish tenant relations to promote overall tenant satisfaction.❖ Maintain in depth knowledge of competition through consistent evaluations of market trends.

❖ Develop and maintain strong business relationships with multiple parties during claim process including customers, attorneys, public adjusters, vendors, and contractors to negotiate and review terms of the estimates.❖ Independently investigate, inspect, evaluate daily claims for property damage in the field in order to create construction appraisals.

❖ Measured home properties to create unique imaging sketches to identify all damaged construction materials to build out a comprehensive estimate within tight deadlines.❖ Worked within a team environment to accomplish the team’s goals while also executing individual goals.❖ Willingness to adapt in fluid situations and environments when dealing with diverse populations.❖ Received several 10 out of 10 customer service satisfaction surveys for exceeding expectations on claims and providing the utmost quality service.

❖ Managed inspections, investigations, appraisals and claims for commercial and residential properties.❖ Ensured timely, high-quality service and workmanship to resolve claims.❖ Sketched home and business properties creating a complete claim estimate for customers.❖ Consistently received customer satisfaction surveys for quality service.

❖ Successfully negotiated 1440 claims terms & payments with body shops & vendors while protecting the financial interests of the company and the client.❖ Managed a caseload of 120 claims monthly while keeping all customers up to date and maintaining inbox zero daily.❖ Achieved team-leading 6% reduction in overall repair labor hours, resulting in lower cost for employer and quicker turnaround for clients.❖ Awarded "Quality Champion" designation twice for achieving reasonable labor hours for repairs and building high level rapport with body shops.❖ Received 100% customer service score at mid-year & annual review in 2017, a top 5% out of 40+ adjusters in the department.

❖ Audited insurance and doctor referrals to ensure proper protocol, verified insurance authorizations with case managers and adjusters, and set up insurance implementation meetings for new clients in order to determine special instructions and how to properly administer care.❖ Monitored customer service representative calls and conducted calls to thoroughly educate patients on a variety of tests and exams to ensure proper preparation and to avoid unnecessary mistakes.❖ Consistently received 100% ratings on quality service calls and achieved a 98% rating for catching case errors prior to scheduled diagnostic appointments, the top 1% of the team.❖ Quickly scheduled diagnostic exams for patients to expedite injury evaluations, ranking as one of the top 5% in customer efficiency in the department.