Jonathan Rolf Email & Phone Number

Served as subject matter expert for Settlement Reconciliation team. Defined and implemented operational procedures for reconciling Travelex/FIS trust accounts. Provided training to team and other departments. Facilitated weekly status meetings with key reconciliation personnel. Created and maintained matrix of MDS release projects to determine impacts on reconciliation. Identified gaps in MasterCard Europe reconciliation that prohibited explanation of all out-of-balances or exceptions. Created high-level overview documents for reconciliation processes that provided foundational knowledge to team. Identified opportunities to streamline and automate reconciliation operations and collaborated with development team on implementation.

Ensured the accurate completion of all account reconciliations and out-of-balance conditions identified and resolved within the specified timeframe. Examined all write-offs to determine the root cause, taking corrective measures internally to resolve future occurrences or forwarding to appropriate staff for resolution. Participated in the implementation of new MDS and IPS releases and product and customer projects as they related to account balancing processes, tools, and operations. Successfully recruited and integrated talent by fostering a respectful, diverse, and inclusive work environment through performance development, leading and motivating teams, and recognizing and rewarding excellence.

Ensured daily reconciliation for all accounts was completed in a timely fashion. Identified opportunities for enhancing processes and procedures. Built new spreadsheets for all account reconciliations and defined operational procedures.