Jonathan Potts Email & Phone Number

Holbrook, New York, Us

Williston Park, New York, Us

Williston Park, New York, Us

Lake Success, Ny, Us

• Acts as internal consultant with users, vendors and I.S. staff to evaluate application functions and data collection/reporting requirements.• Provides primary support for production systems during all operational hours to assist users and instruct operations staff in problem resolution.• Monitors production systems and designs improvements for increased data processing efficiency by conducting reviews of application functions in operation within user departments/locations.• Documents systems and trains users and I.S. staff in use of applications.• Works with programming staff to increase programming proficiency through technical and applications training.

Amityville, Ny, Us

• Research, resolve, and respond to end-user issues received via email, telephone, or automated ticket system.• Provide support on desktop systems and and peripheral devices while giving timely and thorough feedback for all reports and inquiries escalated from Tier 1 support.• Manage support queue and routing of tickets to appropriate staff members for resolution.• A strong understanding of Windows OS and applications in a domain environment, including Windows XP, Windows 7 and the Microsoft Office suite. Effectively configure and troubleshoot connection settings for Microsoft Outlook users in an Exchange environment• Fluent understanding of TCP/IP, DNS, DHCP, and VPN configurations.• Familiar with Blackberry, IOS, mobile operating systems.• Setup and support peripheral devices such as printers and scanners.

(Part-Time)• Responsible for the management, control, accountability and distribution of equipment to all employees and the maintenance of an inventory database and cataloging of all issued or returned equipment using both QuickBooks and Excel.• Maintaining the security and storage of evidence, recovered, lost or stolen property in its care.• Research related to the price and quality of all prospective equipment, first point of contact for current and potential vendors.

• Responsible for data capture, data entry and maintaining of databases necessary for projects and department functions.• Data reporting by developing graphs, reports, and presentations of project results. • Maintaining a constant dialogue with representatives in the field as to affirm report accuracy.

Bachelor Of Arts (B.A.), History

Associate'S Degree, Liberal Art

Advanced Regents Diploma, High School/Secondary Diplomas And Certificates