Jonathan C. Rutherford, Realtor®, Gri, Crs, Srs, Abr Email & Phone Number

Washington Dc-Baltimore Area

•Identified new clients, made client assessments, developed action plans, answered client inquiries, and offered detailed suggestions and options•Prepared, negotiated, and reviewed legal documents: contracts, purchase agreements, addendums/contract modifications, insurance requirements, building permits, and closing statements, ensuring a seamless transaction and positive sales experience compliance with local laws and regulations•Maintain accurate up-to-date records of sales activities, customer interactions, and pipeline opportunities via our Customer Relationship Management database system•Provided Developers & Principals consultations on best means and practices for designing Single / Multi-family homes, the construction/conversions of luxury condos, and Accessory Dwelling Unit renovations and new construction•Developed a network of attorneys, mortgage lenders, home inspectors, general contractors, architects, engineers, and interior designers to ensure all clients received high-end top-level VIP concierge services•Worked closely with clients and finance professionals to strategize ways to enhance profitability or minimize debt expenses

Washington, District Of Columbia, United States

•Audited, reviewed, and negotiated purchase offers and sales contracts of Sales Associates to ensure clarity of understanding, and to prevent errors and omissions. Ensured compliance with Fair Housing Regulations and ethics are being adhered•Authored a Standard Operating Procedures manual to ensure uniform standards were being maintained and aligned with corporate's branding and imaging mandates•Ensured management was kept informed of Sales Associates' performance by providing in-house training opportunities, submitting activity reports, daily call reports, and weekly work plans, and reviewing quarterly and annual business plans•Responsible for agent recruiting, retention, and training.•Featured property expert for multiple episodes of HGTV's 'Design to Sell' and 'Get it Sold!'

Central Atlantic Region (Dc, Md, Wv, Va) & Pennsylvania/Delaware Region

•Aided in the successful re-acquisition and conversion of an independently owned Region of over 3,100 agents and 125+ offices to a company-owned region•Managed negotiations between independent Franchise owners and Executive Leadership Team•Supported and contributed to the growth of the Franchise Network / Region through the sale/renewal of franchise agreements / UFOC.•Served as the main point of contact/relationship manager between the franchisee and RE/MAX, LLC •Administered negotiations with top-level decision-makers•Designed, wrote, and disseminated advertisements, promotions, marketing collaterals, sales materials, and other internal communications to Franchise Owners and Sales Associates•Presided as a Mediator / Arbitrator for multiple dispute resolution proceedings involving territory, procuring cause and compensation disputes.•Served as Convention panelist, moderator, and speaker for district, regional, and company-wide conferences•Directed site selections, entertainment, onsite event management functions, and assistant presenter for annual Regional Awards celebrations•Manage and support all phases of the franchise development process•Conducted on-site visits to assess operations and implement best practices, facilitate training programs, and ensure compliance with company standards and industry regulations•Serviced the company’s largest region, resulting in being recognized as the best-performing region in the United States.

Hanover, Maryland, United States

•Project Lead: Gathered, analyzed, prepared, and summarized recommendations for Leadership approval of streamlining the document ordering process and procedures• Authored and developed standard templates for the document ordering process•Spearheaded, researched, and investigated new / improved business and management practices to improve the external users' customer experience via direct interviews, workshops, questionnaires, surveys, and site visits•Analyze user feedback with a focus on improved user satisfaction•Created postal analysis to support the operational goal of moving toward a full cost recovery environment which included a potential yearly cost savings benefit of $15,000•Collected and cataloged papers from scientific and technical conferences, symposia, and seminars, sponsored or cosponsored NASA, focused on scientific, technical, or historical information from NASA programs, projects, and missions, often concerned with subjects having substantial public interest

Bethesda, Maryland, United States

•Provided underwriting services to quote, sell, and bind personal and commercial flood insurance policies nationwide•Issued insurance policies and conducted rate evaluations within established FEMA guidelines•Audited and corrected pending policy transactions for errors and omissions•Built successful relationships of trust with Agents and Brokers•Advised and executed insurance coverage, policy reviews, and endorsements•Maintained accurate records of customer interactions, processed customer accounts, and filed documents into company CRM systems •Generated weekly and monthly reports of new, renewed, and expiring policies

Bethesda, Maryland, United States

•Conducted quarterly verification of clients' lifetime maximum insurance benefit amounts and provided recommendations for supplemental insurance options•Reduced direct accounts of 90+ day outstanding balances on aging report by 20% in 10 months totaling $1.2 Millon.•Responsible for 300+ patient accounts •Expanded client base through the development of new and existing accounts•Managed all aspects of client accounts including verifying eligibility, coordinating benefits, billing, and creating written collection/ payment plans for clients with outstanding balances•Regularly corresponded with patients, doctors, insurance companies, benefits coordinators, and case managers to ensure patient care and prescription needs are current•Troubleshoot for online electronic billing problems

North Bethesda, Maryland, United States

•Provided ongoing and special projects support to the Management team and Account Representatives•Analyzed, negotiated, and resolved problem accounts•Responsible for mail-order pharmacy supply chain distribution of medication, completed daily tracking activities from the initial order to the final door-to-door delivery•Promoted from a non-exempt clerical support staff position to a professional career-oriented position as an Account Representative. The personnel department redesigned the job qualifications/requirements to offer the position based on my proven ability to produce the desired results.

Bba, Finance

Activities and Societies: Alpha Phi Alpha Fraternity, Inc Omicron Omicron Chapter

Business Management

Education record