Jonathan Sáez Email & Phone Number

Chicago, Illinois, United States

Partnered with clients to shape and steer technology enabled, large scale transformations. Defined a standardized, scalable and flexible resource and capacity management process for an Enterprise Project Management Office. Conducted over 15 Stakeholder and client interviews to identify and document business gaps that led to over 25 findings for business improvements, short and long-term. Used the Gap analysis findings to advice and executed a medium to long term technology transformation roadmap.

Simplified Agile and team management for client to help define and solve for health insurance claim's processing system maintenance and enhancement. Provided Agile Coaching and guidance as Scrum Master and Agile SME to 5+ teams including development team, Business Analysis, and Portfolio directors. Clarified and designed process improvement techniques to solve for client bottleneck issues in their Agile operations using industry leading best practices, agile ways of working and forecasting for future trends. Owned complex solution deliverables that lead to the creation of a new Agile Playbook implemented at the Enterprise level for all Agile teams to follow. Engaged directly with clients and provided training on new Agile ways of working to over 200+ team members.

Chicago, Illinois, United States

Addressed client questions by researching and building issues trees, wireframes, and solution diagrams to solve for their problems. Continuously learned and adapted to industry trends through hands-on client facing experience and supporting functional experts to develop client deliverables.

Tampa/St. Petersburg, Florida Area

Supported Product Managers and VPs in translating business needs into new business through functional and technical solutions. Aided in the definition and design structure of a Product Council that would validate quarterly high-value Executive ideas leading into product development. Identified key trends and analyzed client data to produce meaningful insights to their product delivery. Created deliverables that contributed to overall project and business outcomes.

Guaynabo, Pr

Provide tier I and tier II technical support to customers as needed. Perform tasks such as remote and phone assistance, racking, cabling, basic configuration, computer and hardware installation and any other assigned technical task.

Guaynabo, Puerto Rico

Provide technical support over the phone to small and medium businesses to manage their information technology, maintain system stability and ensure they have the necessary technologies to support their daily operations.

Puerto Rico

Create, modify and execute MySQL scripts. Automate manual processes. Format and compare data to generate reports, and any other assigned programming and MySQL task

San Juan, Pr

Maintain and repair web-based applications in different VB.NET Frameworks; develop and maintain web pages in SharePoint using HTML, CSS, Javascript and Bootstrap; manage clients' computer requests through phone, email or presence and provide the necessary technical assistance; manage Microsoft SQL databases, create and apply database scripts to existing applications, and other assigned tasks.

San Juan, Pr

Assist in the maintenance and testing of various web-based applications; develop and maintain web pages in using Visual Basic, .NET, HTML, CSS and Bootstrap; assist the programmer analyst in any special projects; and any other assigned tasks.

Master Of Business Administration - Mba, Business Analytics

Bachelor'S Degree, Computerized Information Systems

Activities and Societies: Former President of the Association of Students in Statistics and Computerized Information Systems (AEESCI.

High School Diploma