System Administrator
Current- Responding to queries via chat, email, or phone- Training other staff members on troubleshooting and diagnosing problems- Writing, editing, and revising training manuals for new and updated software and hardware- Providing technical assistance for questions and problems- Resolving problems with networks and other computer systems- Diagnosing system errors and other issues- Following up with customers to ensure full resolution of issues- Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods- Running reports to analyze common complaints and problems- Installing or changing software to fix issues- Remotely accessing hardware or software for clients to make changes and fix problems