Jonathan Schnur Email & Phone Number

Austin, Tx, Us

• Oversee all aspects of product management for 25 million dollar Daptiv product, including defining the product vision, maintaining 12-month product roadmap, backlog prioritization, sprint planning, and enablement & release•Led cross-departmental team of stakeholders to gather input from business leaders and evangelize product strategy

Seattle, Wa, Us

Seattle, Wa, Us

Managed cross-functional teams from requirements gathering, through development, QA, and user Education to deliver a redevelopment of highly visible mission critical components of our industry leading SaaS based PPM application.Design:- Wrote functional Specifications for new features.- Conducted quantitative, qualitative and competitive analysis.- Defined product strategy and feature direction based on data, customer feedback, and industry trends.- Worked closely with 3rd party vendors when determining implementation of new functionality and upgrading BI tools.- Worked with customers and ran beta to gather feedback on development.Build:- Managed team development process.- Defined scope, prioritized features, wrote user stories, and clarified requirements.- Managed grooming and planning meetings for team.- Attended daily standups and clarified acceptance, and provided prioritization when necessary.- Managed QA process.- Communicated team velocity and feature progress to upper management.Deploy:- Managed Deployment of features to customers.- Lead BI upgrade including rollout of new visualization functionality.- Lead large data migration of mission critical components in first online phased deployment.- Crafted feature teaser and notification emails for marketing deployment to customers.- Presented features and functionality to internal sales/support and customers audiences.- Presented feature roadmap to internal and external audiences.

Seattle, Wa, Us

• Manage team scrum / kanban process and metrics• Work with product managers to groom backlog and clarify story acceptance • Work with development and product teams to determine release targets for new product development• Interview developers and QA candidates• Collaborate with stakeholders and engineers to drive policy changes for more effective testing and reliability • Drive weekly test team meetings discussing policies, procedures, and best practices with testers• Mentor new test engineers in the organization• Evaluate new applications including those for scrum, defect tracking, and test case management • Manage root cause analysis process and work with developers to identify issues, define resolution steps, and future mitigation strategies.

Seattle, Wa, Us

• Collaborate with manager and engineers to drive policy changes for more effective testing and reliability• Work with developers to improve their automation within the application• Utilized SQL Server and IIS 7 to run local builds, back-up and deploy customer databases for troubleshooting, seed data, or gather test results as needed• Primary API tester using both SOAP and REST web services • Perform various forms of black box and grey box testing while always acting as a customer advocate and always focusing on usability• Test and evaluate new scrum, test, and defect tracking tools for engineering team when needed• Work in an Agile development cycle using continuous deployment

Seattle, Wa, Us

• Managed relationships with offshore teams from Ukraine and Argentina providing direction for development and test efforts • Managed cross team relationships between engineering and other organizations and acted as primary point of contact between offshore teams and in-house teams.• Assisted in bringing new engineers coming onto the team up to speed and fielded questions as needed• Lead all sustained engineering team meetings including daily scrums, review, retrospective, & planning meetings • Maintained Sustaining Releases from planning through handoff including all Documentation, Deployment Instructions, RCAs, and bug fix metrics.

Seattle, Wa, Us

• Perform different forms of black box testing including security, reliability, performance, acceptance, compatibility, functional, and regression testing• Created Test Plans for new features• Participated in Design and Technical reviews of new features

Seattle, Wa, Us

• Managed the support team’s case load while maintaining a personal case load of Tier 3 cases and high priority customers, while also fielding questions from support and acting as the primary support contact for other internal teams• Assisted Manager in defining and building out support from flat structure to Technical Tiers and Technical Account Managers• Assisted Manager with interviews and gave input on hiring decisions• Assisted Manager in building out the support new hire training and development• Trained new support members on processes and use of the application, then acted as a mentor while they grew in the support organization• Managed the external beta cycles with customers while acting as a customer liaison for the engineering team and acting as the support representative for triage meetings• Awarded 2008 Q4 Daptiv Employee of the Quarter

• Collaborated with support manager to implement 24-hour turnaround on all support cases, ensuring timely resolution for internal and external clients.• Demonstrated expertise by becoming a subject matter expert on the application and integration tools within a month.• Managed phone, email, and case queue efficiently to provide top-notch support for eProject's customers.

Butler, Pa, Us

• Provided technical support for end users' email, Internet connectivity, firewall malfunctions, virus, and spyware issues in a fast-paced high call volume call center.• Troubleshooted and resolved technical issues promptly to ensure seamless customer experience.• Collaborated with team members to share knowledge and improve overall support efficiency.

Certificate: Software Product Management

Bachelors, Information Science

General Studies