Jonathan Schotte Email & Phone Number

Brussels Area, Belgium

Responsible for the update of the Workforce Management (WFM) tooling and processes and the alignment over the different countries.Requirements gathering - market exploration - Business Case - Implementation

Brussels Area, Belgium

Align reporting over the different locationsBuild and maintain forecasting models to predict incoming volumesProvide support for RFIs/RFPs

Brussels Area, Belgium

The equensWorldline Labs program enables people to work on innovation up to 20% of their time.My subject has been to look into how the contact centers in equensWorldline would be able to use chatbots

Brussels Area, Belgium

Using time series to predict daily volumesCalculate costs for new services to support RFIs/RFPs

Belgium

Foundations Team - ING (March 2015 – December 2015)Team responsible for putting data from origination application into correct data model (OFSAA)•Gathering business requirements and creating functional designs•Performing Fit/Gap analyses with client and vendor teams•Discussing with client teams and agreeing on functional solutionsProof of Concept for Moody's Analytics RiskAuthority - ING (October - December 2015)Checking feasibility and performance of Moody's RiskAuthority tool for reporting towards banking authorities•Mapping data concepts to the Moody's tool•Creating functional designs based on mapping•Creating extracts from the OFSAA database using SQL Developer and SQLPlus•Checking performance of Moody's tool based on loaded extractsData Governance Project - ING (November 2014 – December 2014)Documenting data lineage (from origination application until reporting), and creating a data dictionaryActivities at AccentureFinalist at Innovation Challenge•Build business plan for innovative idea•Coach interns working full time on the projects•Present idea to jury of Accenture management and industry leaders

Hyderabad Area, India

One year internship in Tata's domestic market. Working in the offsite team for one of the biggest Belgian Telecom companies.Roles and Responsibilities:Software tester and Functional Analyst •Translating customer requirements into clear instructions for developers • Reviewing software functionalities and incorporating customer feedback • Writing and executing testcases • First point of contact for developers when in doubt about functionality.Other • Organizing small cultural and other sessions as a representative of both my home country and the ACE program •Teaching Dutch to people moving onsite for a longer period (15 sessions of 1h30 each) • participating in conferences and eventsWhat I achieved: • Good basic understanding of the Telecom sector, both through day-to-day operations and courses such as Telecom Essentials, Telecom Foundations: IP Networks or Telecom OSS/BSS • Insight in the practice of outsourcing • Better intercultural understanding

Master Of Science: Business Engineering (Operations Management), Economics

Activities and Societies: AIESEC, LVSVThesis Subject: "Balancing and Storage of Intermittent Renewables; an Economic Study" Link.

Bachelor: Business Engineering, Economics

Education record