Jonathan Shafer Email & Phone Number

Mayfield Village, Oh, Us

Mayfield Village, Oh, Us

Leading cloud security efforts to improve security posture for technical solutions, processes, and personnel.

Mayfield Village, Oh, Us

Led efforts to develop and mature cloud security.Provide security guidance to Progressive staff and implement and maintain current network security infrastructure.

Mayfield Village, Oh, Us

Provide network and telecommunication support to nationwide Progressive Insurance branches with the goal of 24/7 uptime.

Rockville, Maryland, Us

Toledo, Oh, Us

• Responsible for providing the highest tier support as well as product research for VoIP phones and VoIP cable modems for Toledo businesses and residents. Troubleshooting involved traces, power level management, and required an in-depth knowledge of the electrical side of VoIP services. Concepts learned include but are not limited to: jitter, latency, MOS scores, DOCSIS standardizations, service flows, PBX systems, PSTN structure, and call agents.• Also responsible for DNS zone file creation, Cisco switch and router configuration, Ethernet and fiber installations, IBM SAN maintenance, support for 90+ servers, and network maintenance/support.

• Primary responsibilities included IT site management and administration. Provided support of all levels in a facility that housed over 400 computers alone single handedly. Support includes but is not limited to: PC repair, server maintenance/administration, data backups, network wiring, wi-fi implementation/troubleshooting, Crystal Report development/maintenance, Windows share permissions, and Windows user permissions.• Tasks and landmarks performed include: Maintenance on Windows 2003 Server in Active Directory on the domain servers and file servers. Created the infrastructure for roaming profiles on site as well as the login script for specific users. Implemented an infrastructure for imaging computers with Norton Ghost which was used numerously in IT rollout plans.

• Primary responsibilities included interpreting new networks, learning how to quickly implement technology, or effectively fix a network according to customer’s standards. Equipment never seen before was usually included which would force quickly learning the outer workings of the equipment with no manual and limited outside help.• Performed maintenance on many different forms of phone systems such as Nortel.• Installed many types of frame relay network technologies including: ADSL, IDSL, SDSL, and T1.

Toledo, Oh, Us

Offer advice and carry out tasks related to the recruitment process at the Army ROTC program as well as offer services as a local computer technician.

Toledo, Oh, Us

• Primary responsibilities included attendance at ROTC events and sessions where leadership and officer training were performed. Employed by U.S. ARMY to receive officer training to become a 2nd LT. Enrolled in accelerated program.• Engaged in many field roles where critical thinking was required in order to pass survival requirements.

• Primary responsibilities included the ability to develop solutions for personal computer and network problems on a campus of over five hundred nodes for a staff of several hundred employees. Streamlined much of the current wi-fi access points, with responsibility for ideal location as well as programming and wiring.• Provided computerized training to staff members ranging from network use to e-mail handling.

B.S., Computer Science & Engineering Technology

B.S., Computer Science

Cisco Networking Academy