Manage all IT operations within the companyEvaluate new technologiesPerform analysis of all computer equipment as necessary.Manage video queue for quality and responsiveness.

Performed independent computer consulting work for various small businessesResearched various proposals for RH Service Company

Taught IT109, Microsoft Desktop Operating SystemsTaught IT220, Network Systems and ProtocolsTaught IT221, Microsoft Network Operating Systems I

Installed and maintained Windows Server 2008, Windows Server 2003 servers and Small Business Server 2003. Setup Active Directory, IIS, FTP, WSUS, Group Policy, Symantec Backup Exec, Terminal Services/Citrix, Exchange 2003, Microsoft SQL, and Trend Micro AntivirusInstalled and maintained Windows XP Professional and Windows Vista Business desktops. Setup Windows, Microsoft Office, Peachtree Accounting, QuickBooks, Microsoft Outlook, ACT!, Trend Micro antivirus, and; software as needed.Setup Blackberry Enterprise Software on the servers along with setting up and maintaining users' blackberry devices.Installed and maintained multiple Talkswitch VoIP/Analog phone systems.Installed and maintained multiple Cisco PIX firewalls.Performed all levels of helpdesk support work.Managed engineers by maintaining schedules, serving as an escalation point, and trained where necessary.

Installed and maintained Windows Server 2003, Windows 2000 Server, Windows NT4 Server, Windows 2000 Small Business Server, and Windows Small Business Server 2003. Setup Active Directory, IIS, FTP, WSUS, Group Policy, Symantec Backup Exec, Terminal Services, Exchange 2000/2003, Microsoft SQL and Symantec Antivirus.Installed and maintained Windows XP Professional, Windows 2000 Professional, and Windows 98/ME workstations. Setup Microsoft Office, QuickBooks, Peachtree Accounting, ACT!, Symantec Antivirus, Microsoft Outlook, Great Plains, and various customized applications.; Setup Blackberry Enterprise software on the servers and setup the users' blackberry devices on the servers.Installed and maintained multiple Televantage analog phone systems and Shoretel VoIP phone systems.Installed and maintained multiple Cisco PIX and ASA firewalls, GTA Gnatbox firewalls, and Sonicwall firewalls. Performed all levels of helpdesk support workAs a team leader, managed other engineers by maintaining schedules, training new hires, and providing upper level support.