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Jonathan Shmerling Email & Phone Number

Senior Escalation Manager at Planview, Computer Software
Location: Jerusalem District, Israel 7 work roles 1 school
1 work email found @vmware.com LinkedIn matched
✓ Verified Jul 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email j****@vmware.com
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Current company
Planview, Computer Software
Role
Senior Escalation Manager
Location
Jerusalem District, Israel

Who is Jonathan Shmerling? Overview

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Quick answer

Jonathan Shmerling is listed as Senior Escalation Manager at Planview, Computer Software, based in Jerusalem District, Israel. AeroLeads shows a work email signal at vmware.com and a matched LinkedIn profile for Jonathan Shmerling.

Jonathan Shmerling previously worked as Escalation Manager at Planview, Computer Software and Customer Support Team Leader at Apptio, Saas Solutions For Optimizing It Operations. Jonathan Shmerling holds Bachelor Of Engineering (B.E.) from Monash University.

Company email context

Email format at Planview, Computer Software

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{first_initial}{last}@vmware.com
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AeroLeads found 1 current-domain work email signal for Jonathan Shmerling. Compare company email patterns before reaching out.

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Profile bio

About Jonathan Shmerling

Champion of Customer Support, with over 12 years experience in hands on technical support, and the last 3 leading and mentoring a global support team to provide best customer satisfaction, and resolve enterprise customer escalations.

Listed skills include Technical Support, Customer Support, Sql, System Architecture, and 6 others.

Current workplace

Jonathan Shmerling's current company

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Planview, Computer Software
Planview, Computer Software
Senior Escalation Manager
Website
planview.com
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7 roles · 27 years

Jonathan Shmerling work experience

A career timeline built from the work history available for this profile.

Customer Support Team Leader

Apptio, Saas Solutions For Optimizing It Operations

Bellevue, Wa, Us

• Achieved >95% customer satisfaction for team• Led global support team of 5 engineers in USA, EMEA & India• Managed customer support analytics and tracked metrics in Salesforce, JIRA• Developed customer success strategies with account managers• Supervised Cloud Ops incl. security upgrades & proactive outage notifications

Senior Technical Support Engineer

Vmware, Cloud Computing And Virtualization Services

Palo Alto, Ca, Us

• Supported vCenter and VMware automation tools• Performed on-site support at Enterprise customers• Carried out complex problem solving & network issues troubleshooting

2011 - 2016 ~5 yrs

Customer Support Engineer

Digital Fuel, Solutions For Sla Management

Bellevue, Washington, Us

• Handled & resolved technical cases from B2B customers• Worked cross-functionally to drive upgrades & bugfixes and prioritize feature requests• Wrote complex SQL queries for bigdata inside Oracle DB• Managed Knowledge Base and created KB articles

2008 - 2011 ~3 yrs

Senior Quality Assurance Engineer

Digital Fuel, Solutions For Sla Management

Bellevue, Washington, Us

• Executed manual & automated testing of web applications• Built and maintained internal labs• Installed web servers & wrote technical documentation

2004 - 2008 ~4 yrs

Systems Integration & Testing Engineer

Nds, Video Security

Staines-Upon-Thames, England, Gb

• Created test plans, and performed QA & unit testing• Setup lab for system integration of software & hardware components

2000 - 2003 ~3 yrs
Team & coworkers

Colleagues at Planview, Computer Software

Other employees you can reach at planview.com. View company contacts →

SG Shriram Gokhale Malya Shriram Gokhale Malya Colleague at Planview, Computer SoftwareBangalore Urban, Karnataka, India View → ST Sruthy Thampuratty Sruthy Thampuratty Colleague at Planview, Computer SoftwareBengaluru, Karnataka, India View → SM Suzanne Marshall Suzanne Marshall Colleague at Planview, Computer SoftwareAustin, Texas, United States View → LH Laurel Heenan Laurel Heenan Colleague at Planview, Computer SoftwareNew York, United States View → JB Josh Bush Josh Bush Colleague at Planview, Computer SoftwareMurfreesboro, Tennessee, United States View → TK Tamas Krajecz Tamas Krajecz Colleague at Planview, Computer SoftwareReading, England, United Kingdom View → RP Raj Patel Raj Patel Colleague at Planview, Computer SoftwareRichmond Hill, Ontario, Canada View → JC Jacqueline Cavalieri Jacqueline Cavalieri Colleague at Planview, Computer SoftwareSan Francisco Bay Area, United States View → JH Jon High Jon High Colleague at Planview, Computer SoftwareAustin, Texas, United States View → M" Madeleine Madeleine "Madi" Hoyet Colleague at Planview, Computer SoftwareÅkersberga, Stockholm County, Sweden View →
1 education record

Jonathan Shmerling education

  • Monash University
    Monash University
    Bachelor Of Engineering (B.E.)
FAQ

Frequently asked questions about Jonathan Shmerling

Quick answers generated from the profile data available on this page.

What company does Jonathan Shmerling work for?

Jonathan Shmerling works for Planview, Computer Software.

What is Jonathan Shmerling's role at Planview, Computer Software?

Jonathan Shmerling is listed as Senior Escalation Manager at Planview, Computer Software.

What is Jonathan Shmerling's email address?

AeroLeads has found 1 work email signal at @vmware.com for Jonathan Shmerling at Planview, Computer Software.

Where is Jonathan Shmerling based?

Jonathan Shmerling is based in Jerusalem District, Israel while working with Planview, Computer Software.

What companies has Jonathan Shmerling worked for?

Jonathan Shmerling has worked for Planview, Computer Software, Apptio, Saas Solutions For Optimizing It Operations, Vmware, Cloud Computing And Virtualization Services, Digital Fuel, Solutions For Sla Management, and Nds, Video Security.

Who are Jonathan Shmerling's colleagues at Planview, Computer Software?

Jonathan Shmerling's colleagues at Planview, Computer Software include Shriram Gokhale Malya, Sruthy Thampuratty, Suzanne Marshall, Laurel Heenan, and Josh Bush.

How can I contact Jonathan Shmerling?

You can use AeroLeads to view verified contact signals for Jonathan Shmerling at Planview, Computer Software, including work email, phone, and LinkedIn data when available.

What schools did Jonathan Shmerling attend?

Jonathan Shmerling holds Bachelor Of Engineering (B.E.) from Monash University.

What skills is Jonathan Shmerling known for?

Jonathan Shmerling is listed with skills including Technical Support, Customer Support, Sql, System Architecture, Integration, Customer Escalation Management, Bug Tracking, and Software As A Service.

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