Analyst, Customer Experience & Analytics
Current
Fountain Valley, California, United States
- Manage a $250 million dollar annual budget for Hyundai’s Reward Program with the intention to incentivize Dealers to improve customer satisfaction scores
- Provide ad-hoc analysis to inform Leadership regarding future program modification and their financial impact on yearly budget
- Collaborate with internal departments such as Finance and Engineering to conduct User Acceptance Testing (UAT) on SAP and Dealer Dashboards
- Utilize Excel and Alteryx to conduct analytics regarding Dealer performance and design workflows to improve reporting process