Analyst, Customer Experience & Analytics
Current• Manage a $250 million dollar annual budget for Hyundai’s Reward Program with the intention to incentivize Dealers to improve customer satisfaction scores • Provide ad-hoc analysis to inform Leadership regarding future program modification and their financial impact on yearly budget• Collaborate with internal departments such as Finance and Engineering to conduct User Acceptance Testing (UAT) on SAP and Dealer Dashboards • Utilize Excel and Alteryx to conduct analytics regarding Dealer performance and design workflows to improve reporting process