Jonathan Solano Email & Phone Number

Mexico City, CDMX, MX

Ciudad De México, México

Attend international customers for their travel needs through Social Media channels (mail and chat).SalesForce management.Project Leader for conversion to increase AA sales versus rivalry Airlines.Project Leader to attend customers through Salesforce with Navigation Support for new online customers.

México

Resolver las necesidades de los clientes por Redes Sociales a través de SalesForce.Dentro del SLA máximo de 600s con un promedio de de productividad de entre 130 y 160 casos por día.Con excelentes resultados de calidád y satisfacción.

Cuautitlán Izcalli, México, México

Resolver las solicitudes de los clientes de primer contacto, dentro de los SLA y KPI´s de 240seg/ call.Manteniendo excelentes resultados y un VOC 4.9/5

Interamerican Development Bank

VIP travel managment for high customers at Interamerican Development Bank, Washington, D.C.

Greater New York City Area

Manage corporate and personal travel for the International Development Bank Washington, D. C. High Value Customers Complaints Reissues Phase IV Airline Waivers

Mexico

Manage customer portfolio top spenders to give a personalized service.Creation of customized tripsSales management.World Concierge ServiceManagement of special events for top clients (Diner en blanc, Formula 1, Fashion week, etc.)Manage personal account informationSolution of complaints before the Customer Care process.

Mexico City Area, Mexico

Attention to premium clients assigned portfolioTop Customers To meet your needs in the concierge area. Management of events and special invitations to clients Top Coordination and management of logistics and development of special events.

Ciudad De México Y Alrededores, México

Attention to Premium customers to meet the needs of Lifestyle during their trips around the world.

Mexico City Area, Mexico

• Development and innovation of internal advertising campaigns to promote sales with key business partners.
• Coordination and management of monthly visits and weekly seminars with operators to increase Revenue with key partners.
• Analysis and comparisons of the market in air quotes in high and low seasons with negotiated and public rates.
• Weekly benchmarking to verify competitiveness against trading portals and agencies.
• Commercial relations with Tour operators and International Hotels and Airlines Representatives.

Mexico City Area, Mexico

Customized travel quote for Premium segment Management of personnel to guide and achieve a better experience with the client. Close sales of high impact Management, creation and elaboration of itineraries to measure worldwide

Mexico City Area, Mexico

Conflict management with premium clientsSettlement of complaintsManagement of objetionsSolution and negotiation of losses.Reduction of impacts for company complaints

Mexico City Area, Mexico

Attention to customers in all segments (Personal, Corportate) of different productsFor travel, concierge and customer service (Cards).Handling of specs for revalidation of reservations and corporate support specialized work to payments and ticket issuesDecision making

Mexico City Area, Mexico

- Public relations and sales contracts, with new clients showing them the suites and facilities to close high-impact business and commercial leases.- Responsible for night staff (security, housekeeper, maintenance, food) - Perform daily audits and reconciliation of accounts.- Attention to customers, solution of complaints.

Tlalnepantla Area, Mexico

- Front Desk Receptionist - Customer Service- Currency Management - Night Management - Valet Parking Supervisor

Ciudad De México Y Alrededores, México

- Direct attention to guests - Solutions of our clients' main needs - Assistance and conflict resolution of various kinds - Management and protection of sensitive and confidential information.

Tlalnepantla Area, Mexico

- Main chef - Quality management in food as well as cleaning control - Inventory review and assortment to the area

Ciudad De México Y Alrededores, México

- Cold Bar Keeper - I was in charge of the food processing in the cold bar area of restaurant.- Always managing the H-certified quality levels and use of the ISO 9000

Mexico City Area, Mexico

- My initial role was as general animator - Subsequently I was in charge of points of sale to the public area in which I was in charge of making cuts of points and supply inventories. - In the final stage I was a food management assistant, an area where I perfect the management of inventories, and optimize the delivery of these in a more accessible format.

Digital Skills For Professionals, Business Training, Google University

Activities and Societies: Online trainingBasic use of the operating system Troubleshooting Security Information handling Content creation.

Digital Transformation For Employment, Teacher Training In Business

Activities and Societies: Online courseThe digital transformation. Main areas in the digital sector Most demanded digital profiles.

Diplomate, Administration Of Tourist Companies And Gastronomy

Activities and Societies: Ferias gastronómicas, Congresos y Servicio en hoteles y restaurantesAdministración de empresas turisticas y.

Pasante, Business Administration, Management And Operations