• Management of a team of Microsoft focused inside sales account executives• Sales, product knowledge and operations training• Perpetual coaching on cold-call skills, needs and opportunity profiling, prospecting and closing skills• Development and execution of a six-week, interactive training curriculum including general and advanced IT concepts, software licensing, solution & product positioning, cold-calling and sales & closing skills.• Liaison with multiple departments including the Advanced Solution Group, Licensing & Bid Desks, Enterprise, and Training• Performance and KPI management using CRM and adaptive motivational skillsAccomplishments• Developed and launched a six-week training and ramp-up program for new Microsoft Account Executives.• Trained and ramped up a team of Microsoft certified Licensing Specialists• Managed and maintained a book of accounts worth over $400,000 annual revenue

• Management and execution of successful wireless retail store-within-a-store locations• Sales and operations training• Adherence to strict scheduling deadlines and assurance of high caliber training allowing new stores to be operationally sound within 5 days• On-going sales and operational training and support to all open stores• Liaison with district managers, sales and operations directors and home office team for issues management, identifying opportunities and sharing best practices.• Collection and analysis of business intelligence and KPIsAccomplishments• Hands-on training and successful launch of 16 wireless retail locations• Development of sales and coaching best practices used in the field• Building and maintenance of high quality, trust based relationships with partners and clients• Creation and implementation of tools and reports for performance management and review as well as ongoing training and development requirements.

• Driving demonstration events within district through flawless execution, visual marketing compliance and effective results management• Developing and implementing strategies for retention, hiring, development and maximizing performance of all part time specialists• Reporting regularly against client mandated objectives with thorough analysis of results data and developing appropriate plans in order to drive merchandising execution in retail accounts• Developing and maintaining strategic relationships with retailer partnersAccomplishments• Successful launch of weekly recurring program in seventeen Wal-Mart locations across Quebec, including talent acquisition and training, development of relationships with key contacts with suppliers and store management personnel• Grand Opening special events in non-partner locations with over fifteen individual retail-tainment sampling booths, live music and children`s activities in la Pocatière, Sherbrooke and Longueuil• Management of two distinct territories at once (Quebec & Manitoba/Saskatchewan) simultaneously, with a total of 43 locations and their teams (over one hundred direct reports)

• Compliance auditing of business practices including merchandising, inventory management, cash and invoicing, document retention, loss prevention, fraud prevention• Tracking daily sales, identification of missed opportunities, communication of company initiatives and focuses• Training and development of future sales managersAccomplishments• Oversight of growth and development of five stores in the Quebec region which regularly surpassed sales and revenue targets• Assisted in the launch of a new brand in Quebec, including hiring, training, and opening seven new stores