Jonathan Stephen Email & Phone Number

Whitby, On, Ca

Whitby, On, Ca

Greater Toronto Area, Canada

Assisted in and performed clinical counselling research; collected and organized data,prepared digital data and media related to clinical services for clients covering abroad range of clinical diagnoses or treatment modalities for: adults, families,couples, children and youth.

Toronto, Ontario, Canada

- Looking after 5,900 customer needs as the first point of contact for all of our customers before liaising with other departmental teams.- Highly organized, detailed oriented, and with a strong time management abilities to respond to a range of issues and requests to all of our customers on a daily basis before end of day. - Forward thinker with an aptitude for continuous improvement by constantly making changes to bottleneck processes and updating documentation to reflect optimal ways of working. - Competently and professionally liaise with various partners (local districts and their delegates, district school boards, insurance companies) for role engagement or problem solution.

Toronto, Ontario, Canada

- Providing everyday banking solutions to clients.- Identifying customer needs and initiating referrals to colleagues.- Supports customer requests for banking services, including handling transactions and supporting customers.- Reviewing client profiles and having a needs-based interaction with consumers- Maintaining and building relationships in the community by serving clients with a smooth customer experience.

India

I wanted a space where I could freely write my ideas as I strongly believe in this saying "Impact Communities and Influence People" I wanted a platform where I could start a seed for me to grow that saying. I also wanted to share my experience in working for a company that allowed me to travel to more than 50+ countries and worked with a diverse range of nationalities hoping that it would educate or help someone somewhere.What I have done:∙ Build a WordPress website from bottom upLearnt how to use WordPress, designing the blocks in the platform.∙ Bought my own website domain, and hostingI researched many ways of hosting a website and also explored companies that served the best rates for website domain purchasing. ∙ Designed my own website making sure everything used is CC commons or created by me.I used Canva, Unsplash, Dafont to build my own website respecting all licensed and legalities of using other peoples work.∙ Wrote my own content for the websiteI adopted an agile way of working by making use of a Kanban board to create timely posts and to brainstorm ideas on what to write.∙ Made my own colour scheme, identifying effective fontsUse mood boards, and colour schemes to build a good-looking minimalist website.

Doha, Qatar

Worked for Qatar Airways, the only airline in the world that has achieved four 5-Star Skytrax ratings. I was awarded in the company for having best customer service by recommendation of many customers.Qatar Airways have always been a leader in the industry and I was fortunate enough to have travelled for more than 50+ countries and working with a diverse range of nationalities and personalities. Qatar Airways definitely taught me discipline and how an effective process really drives business forward. The company is a fast-paced, team oriented work place, committed to achieving the highest possible standards of customer service and guest experience, great quality and excellent professionalism.My role includes carrying out the following:• Customer experienceMaking sure everyone on the flight is comfortable and looked after. I truly cared about the experience of my customers as I believe the cabin crew truly enhances the experience and makes the end-to-end experience for all our passenger holistically better.• Trained in Emotional and Cultural IntelligenceBecause of the wide range of customers we attended to we have been heavily trained to read people and respect all cultures.• DisciplineNavigating through the many timezones with limited sleep we are trained to focus on our task and performing well despite some circumstances.• Problem SolvingI learnt how to solve problems that might arise during the flight may it be intoxicated people, medical reasons, or flight panics. I've encountered several medical emergencies on board which demanded swift action and a quick response to neutralize the situation.• Negotiation and Communication SkillsLearning how to work with others from passengers to colleagues. I am an excellent communicator and an attentive listener and I am trained to provide instructions including emergency evacuation procedures to passengers, and regularly making PA's on board the aircrafts.

Delhi, India

Jet Airways Ltd is an Indian international airline and it was one of the largest airline in India.- Acknowledged by senior management and received numerous unsolicited commendations and letters of appreciation from customers and professional colleagues.- Performed safety and security checks throughout the flight by consistently facilitating open communication with crew members and flight-deck crew.My responsibilities included and skills learnt:∙AttentivenessIn addition to being attentive to passenger needs, I was aware of any safety or security risks during the flight. ∙ Communication skillsI am an excellent communicator and an attentive listener and I am trained to provide instructions, including emergency evacuation procedures to passengers.∙Customer-service skills I handled stressful situations with tact and resourcefulness. Also demonstrating the use of emergency and safety equipment in front of all passengers.∙ Decision-making skillsI was able to make important decisions quickly in case of emergencies and reassuring passengers during aircraft turbulence. I am also trained to administer first aid and medical care if required in the case of an emergency.

Master Of Counselling, Specializing In Marriages And Families

Introduction To Social Psychology, Social Psychology

Social psychology has helped me understand how people think about themselves and other people and what motivates their behaviour in social.

Bachelor Of Arts - Ba, History

Activities and Societies: Sports Club, Hiking Club, Music Society- Received a Soccer Scholarship at St. Stephens College - Vice Captain.

Fine/Studio Arts, General

Activities and Societies: - Sports Club - Music society, - Represented the state of DELHI at the U17 National Championships. - World.