Jonathan Smith Email & Phone Number

Atlanta, Ga, Us

Sunnyvale, Ca, Us

I manage a seven-figure client business, helping orgs scale revenue growth with Sales Navigator. I do this through sales strategy consulting coupled with real-time data/insights that only LinkedIn can provide.I have made it to President's Club (top 5% globally) every full fiscal year I've been at LinkedIn and finished this last year as #1 in our Customer Transformation Group at 176%Top Results: my average client saw a 58X revenue return based on their investment in our products and service. This resulted in me hitting 305% of my growth numbers with 84% of my recurring revenue closed the quarter before contract expiration.

Sunnyvale, Ca, Us

Top Results: Presidents Club Qualifier and Attendee Top Leadership: Segment Leadership AwardTop Leverage: Created decks and frameworks used by 100+ sellers

Dublin 2, Ie

Top Client Outcomes: Led innovation, account management, and sales strategy for a $60B CPG/Retail portfolio, to originating $500MM in sales pipeline opportunity, 600% above previous years’ numbers I also helped sell $2M of additional up-sell work at a $166B Hospitality client after modeling pricing strategies through strong analysis and consultative selling frameworksI worked on 10+ sales proposals with 70% win-rateTop internal outcomes: I built relationships with 50+ director-level and above clients, coordinating thousands of touchpoints across multiple Fortune-500 enterprises to ensure progress. I also mentored and coached 50+ diverse team members from recruiting through promotion to help bring them to the firm and prepare them for success working with strategic enterprise clients, even developing 3 different trainings around industry trends and professional development

Dublin 2, Ie

• Assessed the viability of a loyalty business transformation for a $10B travel client to engage for retention and bring an enhance client lifetime value through excel analysis and complex scenario modeling• Built customer experience concepts, value framework and value case, based on design research for $50B services organization. Also analyzed data to define current metrics, as well as created new metrics, to track the efficacy of the concepts to add a projected $2B-$5B from enhancing customer experienceInsights Process Engineering – $130B Retailer• Architected the full future-state Consumer Insights strategy for $44B global sportswear brand to design how to bring consumer data from product concept creation through marketplace adoption and consumer selling, making It easier for the business to learn from consumers in real-time across all geographies• Developed and facilitated weekly workshops to identify, refine, and prioritize key consumer insights, interacting with 10+ clients• Created process flows to show where and how Insights will plug-in to 9 key moments in the retail process flow (e.g. Consumer Architecture)• Curated a menu of services to translate insights processes to business needs at key moments of impact

Dublin 2, Ie

Customer Experience Designer for AI Powered Care – Fortune 50 Telecom Client-Led experience design for the largest troubleshooting user intent within an AI chatbot to resolve issues in a timely and productive manner, identifying and implementing process improvements-Story boarded, scripted, and project managed the creation of a promotional video, within a $10K budget, to tell the story of my designs making a complex troubleshooting experience a digestible, seamless journey. -Formulated assumptions to create a model of the volume funnel from multiple client data sources over the past 12 months. The assumptions and model were used to help project monthly call deflections to 832KCustomer Engagement Strategy (Sales Strategy) – Fortune 500 Pharmaceutical Client-Orchestrated full day design-thinking workshop with 9 senior level clients and 5 customers, resulting in raw concepts that alleviate customer pains and enhance gains, adding to the overall customer experience delivered from the sales rep-Owned development of workshop output deck materials which drove 10 rep archetypes to reimagine the role of the sales rep-Created a future state roadmap for concept testing, including framework for executing against organizational growth goals in a multi-year plan to help sell an additional $250K of implementation work

Bethesda, Maryland, Us

Chicago, Illinois, Us

Pune, Maharashtra, In

- Traveled to Mumbai to present four possible growth strategies with the recommendation projecting 21.5% growth in revenue. -Created 25-page research report with a background of industry, SWOT Analysis and Porter’s Five Forces-Recommended an E-Commerce Revamp to add $395K of revenue in the third year of cash flows.

Baltimore, Maryland, Us

- Ran 3YP Margin Enhancement projections off database to save $174.5MM in footwear costing by 2020. - Formatted and standardized over 900 Cost Break Down Sheets in Footwear to reduce 20 hours of manual entry per week- Created database for comprehensive and comparative analysis on over 636 and 2000 materials to aid in efficiency, transparency, and savings within 6+ business units.

Lake Forest, Illinois, Us

- Created plan to support sales increase of $500,000 within exclusive brand segment.- Facilitated process to integrate and centralize 4 global business unit’s purchasing to leverage negotiations.- Consolidated 10 major SKUs to help reduce cost and support an availability increase of 21%.

Hartford, Ct, Us

- Planned, researched, and executed a winning case study presentation on Cyber Security and Risk. - Networked with insurance corporations and learned more about insurance, interpersonal skills and cyber risk.

New York, New York, Us

- Participated in interactive four-day program to explore career paths in financial services and meet business and recruiting professionals at the firm- Engaged in case studies, group projects, and gained insights into crafting my story and building meaningful relationships. - Researched a charitable organization and created a winning investment pitch for this non-profit.

Washington, Dc, Us

University Park, Pa, Us

- Compiled data from different sites and cohorts. Organized date into more readable manor- Digitized and aligned articles into common database. Searchable keywords for reports and grants. - Managed inventory to and assessed incentives to be distributed to sites.

- Assessed customer needs while informing while informing them about promotional events. - Inspected on hand inventory and compared with spreadsheets to ensure accuracy. - Partnered with marketing team to create attractive displays for consumer engagement

Atlanta, Ga, Us

- Upheld core values of Customer’s First, Personal Excellence, Continuous Improvement, Working Together, and Stewardship in every task.- Anticipated customer needs and solved interpersonal problems with a positive attitude. - Learned quality control techniques through maintenance and food preparation.

Bba, Summa Cum Laude, Logistics, Materials, And Supply Chain Management

Education record

Negocios Internacionales