Receive, prioritize, schedule and fulfill help desk requests for hardware, software, network and media support in faculty and staff offices as well as labs and classrooms. Provide ongoing maintenance of hardware, software and smart classroom media devices and presentation equipment.Assist with setup and operation of media programs, seminars, board meetings, and any other special events that occur on or off campus.Assist with tracking and update of hardware and software asset inventory.Coordinate outsourced hardware repairs.Provide first call resolution, escalating trouble tickets to appropriate support personnel as needed. Provide immediate response to smart classroom calls for technical assistance (AV button alerts).Assist Tier II and Tier III to support special project implementations.Assist in upgrades and rollouts of computer and or media equipment and install and maintain computer labs. Provide ongoing maintenance for smart classrooms.

I was responsible for deploying, repairing, and maintaining company systems and mobile equipment.